Sunday, November 8, 2026 · Customer reviews of US businesses
The Fair Hearing score
Great
1,597 reviews
RefillsSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
We started Refills because we've lived what it's like to wait too long for care, and watched people we love go without treatment that existed, simply because the system made it too hard to reach. So we built something simpler. Refills connects you with a licensed provider in your state for a personalized care plan, then makes prescriptions and refills easy to manage, no runaround, no membership fees, no surprise charges. The price you see at checkout is the price you pay.When you need us, we're actually there, a support team that picks up the phone and listens, whether it's a quick question or a complex refill.Already a patient? We'd love to hear about your experience. Leave a review below.
Refills (refills.com) has 1,597 customer reviews on The Fair Hearing, with an average rating of 4.0 out of 5.
Showing 1,113 reviews with 5 stars · Clear filters
Ronald was wonderful!
By Olga L.
Response from Refills· Oct 12, 2026
Thank you for your kind feedback! We’re so happy to hear that Ronald provided you with such a wonderful experience. We’ll be sure to share your lovely comments with him. Thank you for choosing Refills!
I begin with this company and their Trizepitide works but the price was too high so after 7 months I found another company to work with. Had their price been lower I’d still be with them. Good company though.
By Shahidah M.
Response from Refills· Oct 12, 2026
Thank you for your honest feedback! We’re glad to hear that you had a positive experience with Refills and that the treatment worked well for you. We understand that affordability is an important factor when choosing a provider, and we appreciate you sharing your thoughts with us. Thank you for giving us the opportunity to be part of your journey, and we wish you all the best moving forward!
The Care Coach was very knowledgeable and clearly knew about the GLP-1 experience and nutrition. She was pleasant and helpful and really cared about my health and weight loss experience.
By Dan H.
Response from Refills· Oct 12, 2026
Thank you for sharing your experience! We’re delighted to hear that your Care Coach was knowledgeable, supportive, and genuinely caring throughout your journey. Providing helpful guidance on GLP-1 treatment and nutrition while making sure our customers feel heard and supported is so important to us. We’ll be sure to share your kind feedback with our team. Thank you for choosing Refills!
There seems to be a great deal of personal attention by this provider. There are questionnaires to make sure you're getting what you're looking for. They even gave me a follow-up call to make sure I understood everything I need to do correctly.
By Rich C.
Response from Refills· Oct 12, 2026
Thank you for sharing your experience! We’re so glad to hear that you’ve felt supported throughout the process. We believe clear communication and personal attention are important, and it’s wonderful to know that the questionnaires and follow-up call helped ensure you felt informed and confident about your next steps. We appreciate you choosing Refills!
My rep Lucy was very informative and helpful. She took her time explaining the benefits of refills, next steps, and how to communicate if I had any questions or concerns.
By Pinkk K.
Response from Refills· Oct 12, 2026
We’re delighted to hear that Lucy was informative, helpful, and took the time to explain the benefits of Refills, the next steps, and how to reach out with any questions or concerns. Ensuring our customers feel informed, confident, and supported throughout their journey is very important to us. We’ll be sure to share your kind words with Lucy. Thank you for choosing Refills!
The customer service worker Noah Spencer answered all my questions and resolved my problems. He was very courteous, pleasant and professional which should be a requirement when working in customer service.
By Alice
Response from Refills· Oct 12, 2026
Thank you for your wonderful feedback! We’re delighted to hear that Noah Spencer was able to answer all your questions and resolve your concerns efficiently. Providing courteous, professional, and friendly service is something we take great pride in, and we’re pleased that Noah delivered such a positive experience. We’ll be sure to share your kind words with him.
I was with a very popular company and was not happy. I had a few concerns and questions. I repeatedly requested to speak with a person but I was ignored and was sent messages not addressing my requests. I contacted Refills. I was given the information I need immediately. Then I received a live phone call on a Sunday going over everything. I am so happy to start my journey with Refills. Refills has superior service and humans you can talk to.
By Karen H.
Response from Refills· Oct 12, 2026
Thank you so much for sharing your experience! We’re delighted to hear that our team was able to address your questions promptly and provide the personal support and guidance you were looking for. We believe clear communication and genuine human connection are essential, and we’re pleased that our team took the time to walk you through everything, even on a Sunday. We truly appreciate your trust in Refills and are excited to be part of your journey. Welcome to Refills!
Its only day 3 of signing up but so far everything has been quick, easy and having patient support reached out to explain everything and make sure there was clear understanding was nice and appreciated. No medication yet to give my opinion on that yet but so far so good.
By Kat
Response from Refills· Oct 12, 2026
We’re delighted to hear that getting started with Refills has been quick and easy, and that our patient support team took the time to explain everything clearly and ensure you felt informed and supported. We understand that you’re still at the beginning of your journey, and we appreciate you giving us the opportunity to be part of it. Thank you for choosing Refills! We look forward to continuing to provide you with a positive experience.
