Sunday, November 8, 2026 · Customer reviews of US businesses
The Fair Hearing score
Great
1,597 reviews
RefillsSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
We started Refills because we've lived what it's like to wait too long for care, and watched people we love go without treatment that existed, simply because the system made it too hard to reach. So we built something simpler. Refills connects you with a licensed provider in your state for a personalized care plan, then makes prescriptions and refills easy to manage, no runaround, no membership fees, no surprise charges. The price you see at checkout is the price you pay.When you need us, we're actually there, a support team that picks up the phone and listens, whether it's a quick question or a complex refill.Already a patient? We'd love to hear about your experience. Leave a review below.
Refills (refills.com) has 1,597 customer reviews on The Fair Hearing, with an average rating of 4.0 out of 5.
Showing 73 reviews with 4 stars · Clear filters
Easy ordering and fast delivery. Have been having great success with my trizepatide with minimal side effects.
By Trista H.
Response from Refills· May 13, 2026
Thank you for sharing your experience! We’re so glad to hear the ordering process and delivery were smooth, and that you’re seeing great results with minimal side effects. We truly appreciate your trust and are happy to be part of your wellness journey.
when i try to update my billing information the page keeps refreshing so i have to use my laptop to manage my subscription. the weight loss results are totally worth it.
By Eric B.
Response from Refills· May 11, 2026
Thank you for sharing your feedback! We’re so glad to hear the weight loss results have been worth it for you. We also appreciate you pointing out the issue with updating billing information on mobile devices, we understand how frustrating that can be, and feedback like this helps us improve the experience for our patients. Thank you for your support and patience.
I just wish there was an actual dedicated app for Refills Health instead of having to log into a mobile browser every time I want to log my progress or contact the doctor. An app would be so much more convenient.
By Tim M.
Response from Refills· May 7, 2026
Thank you for the thoughtful feedback! We’re really glad you’ve had a positive experience overall with our service and support. We completely understand how a dedicated app could make tracking progress and communicating with providers much more convenient, and we truly appreciate you sharing this suggestion. Feedback like this helps us continue improving the experience for our patients!
Response time was a little slow so that’s why I gave it 4 stars but they did reply and helped me with my issue . I am pleased with this company over all.
By Julie D.
Response from Refills· Mar 11, 2026
Thank you for your honest feedback. We appreciate you pointing out the response time and are glad our team was still able to help resolve your concern. Your input helps us continue improving, and we’re grateful to hear you’ve had a positive overall experience with Refills.
Intake was easy and fast but it's been a week and I still haven't gotten my medication Or even an update on shipping despite multiple messages sent through the chat- shipping info is stuck at "shipping info sent to FedEx." I called customer service and right away said all agents were busy. I am feeling scammed- was charged hundred of dollars but am receiving extremely poor customer service along with no medication. *3/16/26 UPDATE* After this original review, an actual human team member reached out to me directly in effort to address my concerns- which in this day and age is practically a miracle! Their communication was prompt and friendly. After a few more days they ended up sending me a new shipment for free after it was delayed even more due to an issue at Fed Ex, which arrived within 2 days. It was well-packed. I've only taken 2 doses but so far I am happy with the mediation. At this point I'm changing my review from 1 to 4 stars and will try them again in the future.
By Justine H.
Response from Refills· Mar 2, 2026
I understand how concerning it is to see your order stuck on “shipping info sent to FedEx,” especially after being charged. I’ve escalated your case directly to our support team for urgent review so they can provide you with a clear update as soon as possible. We appreciate your patience and the opportunity to make this right.
Very easy from start to finish. The rep messaged me back right away and answered all my questions. The Dr was responsive at first, but then was less so after I ordered. That's the only reason for 4 stars instead of 5. However, the customer service person has been consistently available and very helpful. My delivery shipped out the next day. Would totally recommend and plan to keep using them!
By Bez S.
Response from Refills· Mar 2, 2026
Thank you so much for your thoughtful feedback. We’re glad to hear the process felt easy from start to finish and that our support team was responsive and helpful throughout. It’s also great to know your order shipped out quickly. We appreciate you sharing your experience regarding communication after ordering that insight truly helps us improve. Thank you for choosing Refills to support your wellness journey.
The customer support individuals that reached out to me via text were extremely responsive! They also tended to all of my concerns and needs. I am a happy customer. Thank you Grace and Eric.
By Kait
Response from Refills· Feb 25, 2026
Thank you so much for your kind words! We’re thrilled to hear that Grace and Eric were responsive and attentive to your concerns. It means a lot to know you felt supported and taken care of. We truly appreciate you being part of the Refills community.
This has been a positive experience overall. The doctor has been responsive and helpful. My meds have never been late. I would give a 5, however support (non-clinical) does not reply quickly. Sometimes they do not reply at all.
By Elizabeth S.
Response from Refills· Feb 25, 2026
Thank you for your thoughtful feedback. We’re so glad to hear the clinical side of your experience has been positive and that your medication has arrived on time. We also appreciate your honesty about support response times. That’s valuable feedback, and we know timely non-clinical communication is just as important. We’re actively working on improving responsiveness so it matches the level of care you’re receiving from your provider. Thank you for being with Refills and for sharing your experience.
