Refills is wonderful!
Refills is wonderful! Very good customer service. My order was shipped the next day.
By Cheri H.
Sunday, November 8, 2026 · Customer reviews of US businesses
The Fair Hearing score
Great
1,597 reviews
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We started Refills because we've lived what it's like to wait too long for care, and watched people we love go without treatment that existed, simply because the system made it too hard to reach. So we built something simpler. Refills connects you with a licensed provider in your state for a personalized care plan, then makes prescriptions and refills easy to manage, no runaround, no membership fees, no surprise charges. The price you see at checkout is the price you pay.When you need us, we're actually there, a support team that picks up the phone and listens, whether it's a quick question or a complex refill.Already a patient? We'd love to hear about your experience. Leave a review below.
Refills (refills.com) has 1,597 customer reviews on The Fair Hearing, with an average rating of 4.0 out of 5.
Showing 1,113 reviews with 5 stars · Clear filters
Refills is wonderful! Very good customer service. My order was shipped the next day.
By Cheri H.
Jordan was amazing! She helped get my account back on track and my order shipped. Thank you!!!! Refills is amazing!
By Ninfa H.
Response from Refills· Jul 14, 2026
Thank you so much for your wonderful review! We're delighted to hear that Jordan was able to help get your account back on track and ensure that your order was shipped successfully. We'll be sure to pass your kind words along to Jordan—she'll be thrilled to hear that her support made such a positive impact. Thank you for choosing Refills and for taking the time to share your feedback.
They were not lying when they said the up your dosage monthly at no higher cost! It was so easy to get a call back and pause my refills indefinitely until I'm ready to resume. Literally the best company I have used for my trizepatid thank you Ronald D at Refills
By karen F.
Response from Refills· Jul 13, 2026
Thank you so much for your wonderful review! We're especially pleased to hear that Ronald D was able to assist you promptly and make it easy to pause your refills until you're ready to continue. We'll be sure to pass along your kind words and recognition to him. Thank you for trusting us with your treatment journey.
Very helpful and patient.
By Holly L.
Response from Refills· Jul 13, 2026
Thank you for taking the time to leave us a review. We're delighted to hear that you found our team to be helpful and patient. Your kind feedback means a great deal to the team, and we'll be sure to share your comments with them. Thank you for choosing us, and please don't hesitate to get in touch if there's ever anything else we can assist you with.
Excellent and prompt service
By sandy P.
Response from Refills· Jul 13, 2026
Thank you for your wonderful review! We're delighted to hear that you received excellent and prompt service. Providing timely support and a positive customer experience is our top priority, so it's great to know we met your expectations. We truly appreciate your feedback and thank you for choosing us.
Jordan was fantastic and extremely helpful. She went above and beyond
By c P.
Response from Refills· Jul 13, 2026
Thank you for your wonderful feedback! We're thrilled to hear that Jordan provided such fantastic support and went above and beyond to assist you. We'll be sure to pass your kind words on to Jordan, who will be delighted to receive your recognition. Thank you for taking the time to share your experience.
Marcus was able to answer my questions right away. The wait time was very short. Appreciate that support is available on weekends.
By Connie
Response from Refills· Jul 12, 2026
Thank you for taking the time to share your experience. We'll be sure to pass along your kind words to Marcus. Feedback like yours is greatly appreciated and helps motivate our team to continue delivering excellent service. Thank you for choosing us. We truly appreciate your support and look forward to assisting you whenever you need us.
Filled out the questionnaire form. Was notified 2 hours later on a Saturday afternoon that they received it. Sunday morning at 10am I received a call from the Dr for my assessment and she answered all my questions. An hour later was told my script was sent to pharmacy and would be delivered within 5-7 days. I was a prior customer of Refills and had no issues so now that I am interested in some more supplements am returning to Refills.
By Joanne
Response from Refills· Jul 12, 2026
Thank you for taking the time to share your experience and for choosing Refills again. It's wonderful to know that your assessment was thorough, all of your questions were answered, and that your prescription was promptly sent to the pharmacy. Thank you again for your kind feedback. We truly appreciate your support and look forward to continuing to serve you on your health and wellness journey.