Sunday, November 8, 2026 · Customer reviews of US businesses
The Fair Hearing score
Great
1,597 reviews
RefillsSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
We started Refills because we've lived what it's like to wait too long for care, and watched people we love go without treatment that existed, simply because the system made it too hard to reach. So we built something simpler. Refills connects you with a licensed provider in your state for a personalized care plan, then makes prescriptions and refills easy to manage, no runaround, no membership fees, no surprise charges. The price you see at checkout is the price you pay.When you need us, we're actually there, a support team that picks up the phone and listens, whether it's a quick question or a complex refill.Already a patient? We'd love to hear about your experience. Leave a review below.
Refills (refills.com) has 1,597 customer reviews on The Fair Hearing, with an average rating of 4.0 out of 5.
Showing 1,113 reviews with 5 stars · Clear filters
The call was pleasant, and answered any questions one may have
By John I.
Response from Refills· Jul 15, 2026
Thank you for your kind review! We're pleased to hear that you had a pleasant experience and that all of your questions were answered. Providing friendly, informative support is important to us, and we appreciate your feedback. Thank you for choosing Refills.com!
So far so good. I am brand new customer and this is the 4th company I have tried for online meds. The other three were a nightmare, especially when it came time to reorder. Looking forward to seeing how Refills.com does with that. Very very fast approval, prescribing, and shipping.
By Emily T.
Response from Refills· Jul 15, 2026
Thank you for your review and for choosing Refills.com. We're delighted to hear that your experience with approval, prescribing, and shipping was fast and seamless. We appreciate the opportunity to earn your trust and look forward to continuing to provide the reliable service you're looking for, especially when it's time for your refill. Thank you for your support!
Quick fast and to the point.
By Charles B.
Response from Refills· Jul 15, 2026
Thanks for the feedback! We're delighted to hear that you found our service quick, fast and to the point. Providing excellent customer care and ensuring our customers feel supported throughout their journey is always our top priority. We truly appreciate you taking the time to share your experience and thank you for choosing us.
Very easy process and interface in portal. Have not received my medication yet but shipping seems to be relatively fast and set up quite efficiently
By Ashley P.
Response from Refills· Jul 15, 2026
Thank you for your feedback! We're delighted to hear that you found the process straightforward and the portal easy to use. We work hard to create a seamless experience for our customers, so it's great to know that the setup and ordering process met your expectations. We hope your medication arrives promptly and that your experience continues to be a positive one.
I want to recognize Adam King for the outstanding customer service he provided. After a very frustrating experience with my medication shipment being lost by FedEx for over a week, I was understandably concerned because the medication is temperature-sensitive and I no longer felt comfortable using it after it had been exposed to high outdoor temperatures. I had contacted customer service several times trying to resolve the issue. During my previous call, I was placed on hold for over 45 minutes and never received a response, which left me feeling extremely discouraged. When Adam answered my call, everything changed. He was patient, compassionate, and truly took the time to listen to my concerns. He remained calm, treated me with respect, and quickly found a solution. He made sure my replacement medication would be shipped right away, giving me peace of mind after such a stressful situation. Adam completely turned my experience around. His professionalism, kindness, and willingness to help are exactly what excellent customer service should look like. He deserves recognition for the way he handled my situation, and I sincerely hope his company knows what a valuable employee they have. Thank you, Adam, for going above and beyond to help me. Thank you for responding to my review. I truly appreciated Adam King's professionalism and the way he handled my concerns, which is why I took the time to recognize him publicly.
By Holly M.
Response from Refills· Jul 15, 2026
Thank you for taking the time to share your experience and for recognizing Adam King’s exceptional service. We're truly sorry to hear about the frustration and concern caused by the delay with your medication shipment and the challenges you faced while trying to get the issue resolved. That said, we're delighted to hear that Adam was able to turn your experience around. Thank you again for your thoughtful review and for allowing us the opportunity to make things right.
Answered all my questions. Minni was very thorough and supportive no matter how many questions I asked
By alicia D.
Response from Refills· Jul 15, 2026
Thank you for your wonderful feedback! We're delighted to hear that Minnie was able to answer all of your questions and provide the thorough support you needed. We understand that navigating healthcare services can come with lots of questions, and it's great to know that Minnie took the time to ensure you felt informed and supported every step of the way. We'll be sure to share your kind words with Minnie and the team.
Minnie provided me with a great introduction to Refills and what to expect. I appreciate the team proactively reaching out and Minnie's knowledge and resourcefulness when I had questions.
By Meg
Response from Refills· Jul 15, 2026
Thank you for your wonderful feedback! We're delighted to hear that Minnie provided such a great introduction to Refills and helped set clear expectations from the start. It's especially rewarding to know that our proactive outreach, along with Minnie's knowledge and resourcefulness, made your experience a positive one. We truly appreciate you taking the time to share your experience and will be sure to pass your kind words on to Minnie. Thank you for choosing us, and we look forward to continuing to support you.
Very friendly staff that I have dealt with so far. The fact that you talk to a human being is a blessing these days.
By Angie R.
Response from Refills· Jul 14, 2026
Thank you for your kind review! We're delighted to hear that you've had such a positive experience with our team. Providing friendly, personal service is incredibly important to us, and we're glad that being able to speak directly with a real person made a difference. Your feedback means a lot, and we'll be sure to share your comments with the team. Thank you for choosing us, and we look forward to assisting you again in the future.
