Sunday, November 8, 2026 · Customer reviews of US businesses
The Fair Hearing score
Great
1,597 reviews
RefillsSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
We started Refills because we've lived what it's like to wait too long for care, and watched people we love go without treatment that existed, simply because the system made it too hard to reach. So we built something simpler. Refills connects you with a licensed provider in your state for a personalized care plan, then makes prescriptions and refills easy to manage, no runaround, no membership fees, no surprise charges. The price you see at checkout is the price you pay.When you need us, we're actually there, a support team that picks up the phone and listens, whether it's a quick question or a complex refill.Already a patient? We'd love to hear about your experience. Leave a review below.
Refills (refills.com) has 1,597 customer reviews on The Fair Hearing, with an average rating of 4.0 out of 5.
Showing 1,113 reviews with 5 stars · Clear filters
Just started, and so far I'm very impressed. Excellent service and incredibly nice.
By Dale
Response from Refills· Jul 19, 2026
Thank you for your kind words! We're delighted to hear you've had such a positive experience so far. We appreciate your support and look forward to continuing to provide you with excellent service throughout your journey.
The process has been quick and seamless. I also feel like the pricing is upfront and there were no hidden subscription fees. After payment, I was contacted by Minnie with information regarding the app and medication schedule, Minnie was super polite and helpful.
By Twila P.
Response from Refills· Jul 17, 2026
Thank you for taking the time to share your experience with us. It's especially wonderful to know that Minnie provided you with clear information about the app and your medication schedule. Thank you for choosing us and for your valuable feedback. We truly appreciate your trust and look forward to supporting you on your health journey.
I give Refills 5 stars because they made a mistake and made it right. I am still a customer because they handled things so well. Thank you Refills
By Bobbyjo M. G.
Response from Refills· Jul 17, 2026
Thank you so much for your 5-star review and for sharing your experience with Refills. We sincerely appreciate your understanding and are glad we had the opportunity to make things right. While we always strive to provide the best possible service, we know that mistakes can occasionally happen. Your continued trust and loyalty mean a great deal to us. Thank you for remaining a valued customer and for recognizing our team's efforts.
Zoe assisted me this evening, and she was awesome. She didn't talk too fast, nice and steady. She answered all of my questions and was very kind and personable. I enjoyed speaking with her.
By Michael L T.
Response from Refills· Jul 17, 2026
Thank you for your wonderful feedback! We're thrilled to hear that Zoe provided such a positive experience. Taking the time to listen, answer questions clearly, and make customers feel comfortable is exactly the level of service we strive for. We'll be sure to pass along your kind words to Zoe. Thank you for taking the time to share your experience, and we look forward to assisting you again in the future!
Jordan Was very helpful in answering my questions and concerns
By Carla W.
Response from Refills· Jul 17, 2026
Thank you for your kind review! We're delighted to hear that Jordan was able to assist you and address your questions and concerns. Providing helpful, responsive support is very important to us, and we'll be sure to share your feedback with Jordan. Thank you for choosing us and for taking the time to share your experience. We truly appreciate your support and look forward to assisting you again in the future.
She listened. Figured out what needed to be done, and helped me fix my issue.
By Jennifer
Response from Refills· Jul 17, 2026
Thank you for your wonderful feedback! We're so pleased to hear that our team was able to listen to your concerns, identify the issue, and help you find a solution. Providing attentive and effective support is something we take great pride in, so your kind words mean a lot to us. Thank you for taking the time to share your experience. We truly appreciate your trust and support, and we're always here if you need any assistance in the future.
Ive had a good experience. Never had any shipping delays. They’re very good about answering and responding to my emails… I’ve been using them for about six months now, so far so good.
By John L.
Response from Refills· Jul 17, 2026
Thank you for taking the time to share your experience! We're delighted to hear that you've had a consistently positive experience with us over the past six months. Your trust and continued support mean a lot to us. Thank you for being a valued customer, and we look forward to providing you with the same level of service for many months to come!
Not only was the process effortless, but the product arrived within days! I am so happy with the level of support and the product!
By customer
Response from Refills· Jul 17, 2026
Thank you so much for your wonderful feedback! We're delighted to hear that you found the process effortless and that your product arrived so quickly. Thank you for choosing us and for taking the time to share your experience. We truly appreciate your support and look forward to assisting you again in the future!
