Sunday, November 8, 2026 · Customer reviews of US businesses
The Fair Hearing score
Great
1,597 reviews
RefillsSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
We started Refills because we've lived what it's like to wait too long for care, and watched people we love go without treatment that existed, simply because the system made it too hard to reach. So we built something simpler. Refills connects you with a licensed provider in your state for a personalized care plan, then makes prescriptions and refills easy to manage, no runaround, no membership fees, no surprise charges. The price you see at checkout is the price you pay.When you need us, we're actually there, a support team that picks up the phone and listens, whether it's a quick question or a complex refill.Already a patient? We'd love to hear about your experience. Leave a review below.
Refills (refills.com) has 1,597 customer reviews on The Fair Hearing, with an average rating of 4.0 out of 5.
Showing 1,113 reviews with 5 stars · Clear filters
Great customer service with all questions answered.
By Katherine R.
Response from Refills· Jul 19, 2026
Thank you for your kind feedback! We're pleased to hear that our team was able to answer all your questions and provide the support you needed. We appreciate your trust in us and look forward to continuing to assist you.
Kind service
By Raj H.
Response from Refills· Jul 19, 2026
Thank you for your feedback! We're glad to hear you had a positive experience with our team. We appreciate your support and look forward to continuing to serve you.
Minnie was very polite and informative. It was a pleasure speaking to her. I look forward to my journey with your company.
By Adam W.
Response from Refills· Jul 19, 2026
Thank you for your kind feedback! We're delighted to hear that Minnie was polite, informative, and made such a positive impression. We'll be sure to share your compliments with her, and we're excited to be part of your journey.
Awesome customer service! Great prices too. I feel heard and understood which is so important when starting a new medication. I recommend them to all of my friends
By Jessica P.
Response from Refills· Jul 19, 2026
Thank you for your kind words and recommendation! We're thrilled to hear that you felt heard, understood, and supported as you started your medication journey. Providing excellent service and value to our patients is our top priority.
The shipper accidentally delivered my prescription to the wrong address. I sent a few emails that weren't answered, but when I called customer support, Hope was very helpful and efficient in getting a replacement shipment out immediately. Great customer service!!
By Shelby J.
Response from Refills· Jul 19, 2026
Thank you for sharing your experience! We're sorry for the delivery issue, but we're pleased to hear that Hope was able to assist quickly and efficiently to get a replacement shipment arranged. We'll be sure to pass along your kind words to her.
I finally got something that actually really really works, all due to word of mouth I learned from a friend. Thank you so awesome, FINALLY "
By Theresa
Response from Refills· Jul 19, 2026
Thank you for sharing your experience! We're thrilled to hear you've found something that truly works for you. It means a lot that you discovered us through a friend's recommendation, and we're grateful to be part of your journey.
Only thing I would change is that there be an app for it. Doctor gets back to in a timely manner. Answers any questions I have. Support is very helpful.
By Joslyn W.
Response from Refills· Jul 19, 2026
Thank you for your feedback! We're delighted to hear that our doctor has been responsive, our support team has been helpful, and your questions have been answered promptly. We also appreciate your suggestion regarding a mobile app and will be sure to share it with our team.
Alex was very through and professional and made me feel my order is going to be handled properly and promptly
By Robin M.
Response from Refills· Jul 19, 2026
Thank you for your wonderful feedback! We're pleased to hear that Alex provided thorough, professional service and gave you confidence that your order would be handled promptly and correctly. We'll be sure to share your kind words with him.
