Sunday, November 8, 2026 · Customer reviews of US businesses
The Fair Hearing score
Great
1,597 reviews
RefillsSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
We started Refills because we've lived what it's like to wait too long for care, and watched people we love go without treatment that existed, simply because the system made it too hard to reach. So we built something simpler. Refills connects you with a licensed provider in your state for a personalized care plan, then makes prescriptions and refills easy to manage, no runaround, no membership fees, no surprise charges. The price you see at checkout is the price you pay.When you need us, we're actually there, a support team that picks up the phone and listens, whether it's a quick question or a complex refill.Already a patient? We'd love to hear about your experience. Leave a review below.
Refills (refills.com) has 1,597 customer reviews on The Fair Hearing, with an average rating of 4.0 out of 5.
Showing 1,113 reviews with 5 stars · Clear filters
The operator was very helpful with my concern. She said she would do her best to rectify the situation, and then get back to me.
By Randy N.
Response from Refills· Jul 21, 2026
Thank you for your review. We're delighted to hear that our operator was helpful and took the time to address your concern. We appreciate your patience and are committed to keeping you updated as we work toward a resolution.
Alex was very friendly, professional, and helpful. He answered all of my questions clearly and made the whole process easy. Great customer service. Thank you, Alex!
By gulnur B.
Response from Refills· Jul 20, 2026
Thank you for your kind feedback. We're delighted to hear that Alex provided friendly, professional, and helpful service and made the process easy for you. We'll be sure to share your compliments with him. We truly appreciate your support!
The service is grear, Customer rep helped me with step to step instructions on how to navegate the portal and howntomadminister my medication. Thank you.
By Mauricio V.
Response from Refills· Jul 20, 2026
Thank you for your wonderful feedback. We're delighted to hear that our representative was able to guide you step by step through the portal and medication administration process. We appreciate your support and are always here to help.
I feel the intake is thorough and informative. Great customer service.
By Brad S.
Response from Refills· Jul 20, 2026
Thank you for your kind feedback. We're delighted to hear that you found the intake process thorough and informative, and that you had a positive customer service experience. We appreciate your support and look forward to assisting you again.
The personal care was reassuring.
By Holly C.
Response from Refills· Jul 20, 2026
Thank you for your review. We're glad to hear that the personal care you received was reassuring. We truly value your trust and appreciate your support.
Information was given in a clear and pleasant manner, all my questions were answered
By Vegas
Response from Refills· Jul 19, 2026
Thank you for your kind feedback! We're delighted to hear that the information was communicated clearly and pleasantly, and that all your questions were answered. We appreciate your trust in us and are always here to help.
Kind person on the phone
By C.M.
Response from Refills· Jul 19, 2026
Thank you for your feedback! We're glad to hear you had a positive experience with our team and that our representative was kind and helpful. We appreciate your support.
The agent was very friendly and helpful!
By Christy W.
Response from Refills· Jul 19, 2026
Thank you for your kind feedback! We're delighted to hear that our agent was friendly and helpful. We appreciate your support and are always here if you need assistance.
