Sunday, November 8, 2026 · Customer reviews of US businesses
The Fair Hearing score
Great
1,597 reviews
RefillsSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
We started Refills because we've lived what it's like to wait too long for care, and watched people we love go without treatment that existed, simply because the system made it too hard to reach. So we built something simpler. Refills connects you with a licensed provider in your state for a personalized care plan, then makes prescriptions and refills easy to manage, no runaround, no membership fees, no surprise charges. The price you see at checkout is the price you pay.When you need us, we're actually there, a support team that picks up the phone and listens, whether it's a quick question or a complex refill.Already a patient? We'd love to hear about your experience. Leave a review below.
Refills (refills.com) has 1,597 customer reviews on The Fair Hearing, with an average rating of 4.0 out of 5.
Showing 1,113 reviews with 5 stars · Clear filters
Smooth process great Outreach. Clear pricing information. I have just begun the process.
By Paula G.
Response from Refills· Jul 23, 2026
Thank you for your kind review! We're delighted to hear that you've found the process smooth so far and that our pricing and outreach have been clear. We appreciate your trust and look forward to supporting you throughout the rest of your journey.
Marcus G. at Refills.com went above and beyond to help me get my prescription. I had been trying to get assistance for about a month without any luck, and thankfully my next call was answered by Marcus. He was knowledgeable, patient, and genuinely cared about helping me. He is exactly the kind of customer care representative every company hopes to have. If anyone deserves recognition, it’s Marcus, promote this man! Thank you, Marcus, for your outstanding service. You’re truly the best!
By Chris P.
Response from Refills· Jul 23, 2026
Thank you for your incredible review! We're thrilled to hear that Marcus went above and beyond to help you get your prescription. Providing knowledgeable, compassionate, and dedicated support is exactly what we strive for, and we're delighted that Marcus made such a positive impact on your experience. We'll be sure to share your wonderful feedback with him and the team. Thank you for choosing Refills.com and for recognizing Marcus's outstanding service!
The customer service was very nice and patient with me. She was able to answer my questions and give me clear directions. I ordered my meds on 7/21/26 and expecting delivery on 7/23/26.
By Yolanda D.
Response from Refills· Jul 23, 2026
Thank you for your kind feedback! We're delighted to hear that our customer service team was patient, helpful, and able to answer your questions clearly. It's wonderful to know you felt supported throughout the process. We appreciate your trust in Refills.com and hope your medication arrives as expected. Thank you for choosing us!
Great experience
By Morgan D.
Response from Refills· Jul 23, 2026
Thank you for your feedback! We're thrilled to hear you had a great experience. Providing friendly, professional, and effective support is our goal, and we truly appreciate you taking the time to share your experience. We look forward to assisting you again in the future!
Ronald was kind and professional, easy to troubleshoot with.
By Luis A.
Response from Refills· Jul 23, 2026
Thank you for your kind review! We're delighted to hear that Ronald was professional, approachable, and easy to work with while helping troubleshoot your issue. We'll be sure to share your feedback with him. We truly appreciate your support and are glad we could assist you!
Customer service gave me the answers I needed.
By Sean
Response from Refills· Jul 23, 2026
Thank you for your feedback! We're pleased to hear that our customer service team was able to provide the answers you needed. Delivering clear, helpful, and reliable support is our priority, and we appreciate you taking the time to share your experience.
I was having trouble finding the right form. So I decided to call. The rep I spoke with was truly awesome. He listen and helped me with everything. He should get a raise. I hope all your rep are as good as he is
By Phyllis M.
Response from Refills· Jul 23, 2026
Thank you for your wonderful review! We're delighted to hear that our representative was able to assist you and make finding the right form easy. Providing attentive, helpful, and exceptional service is what we strive for, and your kind words mean a lot. We'll be sure to share your feedback with the team. Thank you for your support!
Minnie is warm, friendly, and professional
By Dolly
Response from Refills· Jul 23, 2026
Thank you for your wonderful feedback! We're delighted to hear that Minnie was warm, friendly, and professional throughout your experience. We'll be sure to share your kind words with her. We truly appreciate your support and look forward to assisting you again in the future!
