Sunday, November 8, 2026 · Customer reviews of US businesses
The Fair Hearing score
Great
1,597 reviews
RefillsSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
We started Refills because we've lived what it's like to wait too long for care, and watched people we love go without treatment that existed, simply because the system made it too hard to reach. So we built something simpler. Refills connects you with a licensed provider in your state for a personalized care plan, then makes prescriptions and refills easy to manage, no runaround, no membership fees, no surprise charges. The price you see at checkout is the price you pay.When you need us, we're actually there, a support team that picks up the phone and listens, whether it's a quick question or a complex refill.Already a patient? We'd love to hear about your experience. Leave a review below.
Refills (refills.com) has 1,597 customer reviews on The Fair Hearing, with an average rating of 4.0 out of 5.
Showing 1,113 reviews with 5 stars · Clear filters
Easy to understand and very helpful.
By Peggy P.
Response from Refills· Jul 28, 2026
Thank you for your feedback! We're delighted to hear that you found the information easy to understand and the service helpful. We truly appreciate your review and your support. 😊
Norma was very thorough and patient when explaining the process.
By Ryan A.
Response from Refills· Jul 28, 2026
Thank you for your kind feedback! We're pleased to hear that Norma was thorough and patient in explaining the process. We appreciate your review and will be sure to pass your compliments on to her.
Minnie was awesome and explained everything to me I needed to know about my plan and medication
By Sharon B.
Response from Refills· Jul 28, 2026
Thank you for your wonderful review! We're delighted to hear that Minnie provided such excellent service and took the time to clearly explain your plan and medication. We’ll be sure to share your kind feedback with her. 😊
Janelle in customer support took care of an error in shipping and made sure that the order was resent immediately.
By Emma C.
Response from Refills· Jul 27, 2026
Thank you for your feedback! We're delighted to hear that Janelle quickly resolved the shipping issue and ensured your order was resent right away. We'll be sure to share your kind words with her. 😊
Alex was wonderful! He stayed in touch with me to resolve every issue! He was friendly and professional. He seems very committed to his work and making sure customers are helped and satisfied with their service! I greatly appreciated his help and I will recommend all of my friends and family to your business. Thank you again Alex!!
By Sara V.
Response from Refills· Jul 27, 2026
Thank you for your kind words! We're thrilled to hear Alex provided such friendly, professional, and dedicated support. We truly appreciate your recommendation and will be sure to share your feedback with him. 😊
Marcus was amazing! Quick and efficient resolved my issue on the first call
By Kristina Z.
Response from Refills· Jul 27, 2026
Thank you for your wonderful feedback! We're delighted to hear that Marcus was able to resolve your issue quickly and efficiently on the first call. We'll be sure to share your kind words with him. 😊
Personnel were friendly and explanations were clear and very helpful.
By Suthilak B.
Response from Refills· Jul 27, 2026
Thank you for your kind review! We're delighted to hear that our team was friendly, helpful, and provided clear explanations. We appreciate your feedback and look forward to assisting you again in the future! 😊
I have been using Refills.com since March with no issues at all. Today I did have a strange account glitch and had to call support. Rebecca was fantastic! She helped me resolve the issue quickly.
By Shelley G.
Response from Refills· Jul 27, 2026
Thank you for your review! We're so glad to hear you've had a great experience with Refills.com since March. We're especially pleased that Rebecca was able to quickly resolve the issue and get everything back on track. We truly appreciate your support and look forward to continuing to serve you! 😊
