Sunday, November 8, 2026 · Customer reviews of US businesses
The Fair Hearing score
Great
1,597 reviews
RefillsSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
We started Refills because we've lived what it's like to wait too long for care, and watched people we love go without treatment that existed, simply because the system made it too hard to reach. So we built something simpler. Refills connects you with a licensed provider in your state for a personalized care plan, then makes prescriptions and refills easy to manage, no runaround, no membership fees, no surprise charges. The price you see at checkout is the price you pay.When you need us, we're actually there, a support team that picks up the phone and listens, whether it's a quick question or a complex refill.Already a patient? We'd love to hear about your experience. Leave a review below.
Refills (refills.com) has 1,597 customer reviews on The Fair Hearing, with an average rating of 4.0 out of 5.
Showing 1,113 reviews with 5 stars · Clear filters
Very friendly and not pushy. Answered my questions
By Jess D.
Response from Refills· Aug 2, 2026
Thank you for your feedback! We're so pleased to hear that you found our team friendly, helpful, and never pushy. We're glad we could answer your questions and provide a positive experience.
Amelia Haas was super, answered all my concerns, got me back up and running. Very happy with the service.
By CustomerKirk
Response from Refills· Aug 2, 2026
Thank you for your wonderful feedback! We're delighted to hear that Amelia was able to address all your concerns and get everything back up and running for you. We'll be sure to pass along your kind words. Thank you for choosing us!
Edit: Ronald at Refills was extremely helpful!! I received very helpful support from the refills team, even if it took a little longer to reach them than I would’ve liked. Ronald handled my issue promptly and responded to all my questions quickly once I got in touch with them. I can sympathize with the fact that the new portal transition was complicated. Overall, I’m happy with the help I received and with the service overall. Original: I’m very frustrated by the lack of support after following the company’s prompt to switch to the new portal. All of my health history, dose history, and message history is gone. I also see in some places it says my prescription is active but status is canceled. I did NOT cancel it; all I did was sign up for their new portal. I’ve sent portal messages and email asking for assurance that my annual plan is still active (prepaid, and I still have 9 months of treatment left!), and also for help on how to delay next quarterly shipment, which is happening soon. No response yet. I understand the process of switching to a new portal service can be glitchy, but I need some support.
By Frustrated C.
Response from Refills· Aug 2, 2026
Thank you for sharing your experience, and we're sorry for the frustration caused during the portal transition. We recently changed our portal, and we understand that some customers may need additional support while getting familiar with the new system. Please reach out to [email protected] from our Patient Support team, and we'll do our best to assist. Someone will also be happy to contact you and walk you through the portal, review your account status, and help address your shipment and prescription concerns.
Prompt and professional!
By Shawna G.
Response from Refills· Aug 2, 2026
Thank you for your feedback! We're delighted to hear you had a prompt and professional experience. We appreciate your support and look forward to assisting you again whenever you need us.
Jordan was so helpful with switching my plan. It was a much more pleasant experience than expected. I now feel more confident calling if any help is needed again.
By Jessica A.
Response from Refills· Aug 2, 2026
Thank you for your wonderful feedback! We're delighted to hear Jordan made the process of switching your plan so easy and pleasant. We're glad you feel confident reaching out for help in the future, and we'll be sure to pass on your kind words to Jordan.
First she was very easy to understand with clean annunciation and pace of speaking. She listened to all my concerns, simply restated them and answered in an efficient manner putting my concerns with timeline and shipping at ease.
By David
Response from Refills· Aug 1, 2026
Thank you for your thoughtful feedback! We're so pleased to hear that our agent was easy to understand, listened carefully to your concerns, and helped put your mind at ease. We truly appreciate your support and look forward to assisting you again!
Good service
By Harold H.
Response from Refills· Aug 1, 2026
Thank you for your review! We're glad to hear you had a good experience with our service. We appreciate your support and look forward to serving you again!
The call was answered quickly and the agent helped me with my needs efficiently and politely. Refills has been good to me. Thank you!
By Debbie H.
Response from Refills· Aug 1, 2026
Thank you for your kind feedback! We're delighted to hear that our team was able to assist you quickly, efficiently, and courteously. We truly appreciate your support and look forward to helping you again in the future!
