Sunday, November 8, 2026 · Customer reviews of US businesses
The Fair Hearing score
Great
1,597 reviews
RefillsSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
We started Refills because we've lived what it's like to wait too long for care, and watched people we love go without treatment that existed, simply because the system made it too hard to reach. So we built something simpler. Refills connects you with a licensed provider in your state for a personalized care plan, then makes prescriptions and refills easy to manage, no runaround, no membership fees, no surprise charges. The price you see at checkout is the price you pay.When you need us, we're actually there, a support team that picks up the phone and listens, whether it's a quick question or a complex refill.Already a patient? We'd love to hear about your experience. Leave a review below.
Refills (refills.com) has 1,597 customer reviews on The Fair Hearing, with an average rating of 4.0 out of 5.
Showing 1,113 reviews with 5 stars · Clear filters
Great communication and confidently walked me thru the process
By bdw
Response from Refills· Aug 3, 2026
Thank you for your kind feedback! We're delighted to hear that you found our communication clear and that we were able to guide you confidently through the process. We appreciate your support and look forward to assisting you again in the future.
Great customer service - Hope Brown was super helpful and kind in helping me figure out an issue with my order!
By Gracie H.
Response from Refills· Aug 3, 2026
Thank you for your kind feedback. We're thrilled to hear that Hope Brown was able to assist you with your order and provide helpful, friendly service. We'll be sure to pass along your compliments to Hope. Thank you for choosing us!
Very pleasant woman and gave time to answer my questions!
By Christine P.
Response from Refills· Aug 3, 2026
Thank you for your kind feedback. We're delighted to hear that you had a positive experience and that all your questions were answered with care and attention. We'll be sure to share your lovely comments with the team.
She has patience and explain every detail. Great Customer Service Thanks Minnie 😊
By Sevyn
Response from Refills· Aug 3, 2026
Thank you for your wonderful feedback. We're delighted to hear that Minnie provided patient, thorough support and explained everything clearly. We'll be sure to pass on your kind words. Thank you for choosing us!
Friendly, knowledgeable, pleasant and prompt…
By Kristen G.
Response from Refills· Aug 3, 2026
Thank you for your kind feedback. We're delighted to hear that you found our team friendly, knowledgeable, and prompt in providing support. We appreciate your recommendation and look forward to assisting you again in the future.
Not sure if the individual I spoke to was human or AI, but either way they were very helpful, knowledgeable, reassuring, and pleasant. I'd choose this individual every time if I could.
By AmandaSimmons
Response from Refills· Aug 3, 2026
Thank you for your wonderful feedback. We're delighted to hear that you found the support helpful, knowledgeable, reassuring, and pleasant. We truly appreciate your kind words and look forward to assisting you again in the future.
All questions are answered in a timely manner. Communication is good and the process was easy.
By customer
Response from Refills· Aug 3, 2026
Thank you for your kind feedback. We're delighted to hear that your questions were answered promptly and that you found the process easy and communication clear. We appreciate your support and look forward to assisting you again in the future.
Definitely call Refils, don’t depend on their patient portal. Calling them got me to a rep that actually listened and did what she had to to make it right. Thank you!!
By Ash
Response from Refills· Aug 2, 2026
Thank you for your feedback! We're delighted to hear that speaking with our team made a difference and that your concerns were resolved. We appreciate your patience during the process and are so glad we could provide the support you needed.
