Sunday, November 8, 2026 · Customer reviews of US businesses
The Fair Hearing score
Great
1,597 reviews
RefillsSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
We started Refills because we've lived what it's like to wait too long for care, and watched people we love go without treatment that existed, simply because the system made it too hard to reach. So we built something simpler. Refills connects you with a licensed provider in your state for a personalized care plan, then makes prescriptions and refills easy to manage, no runaround, no membership fees, no surprise charges. The price you see at checkout is the price you pay.When you need us, we're actually there, a support team that picks up the phone and listens, whether it's a quick question or a complex refill.Already a patient? We'd love to hear about your experience. Leave a review below.
Refills (refills.com) has 1,597 customer reviews on The Fair Hearing, with an average rating of 4.0 out of 5.
Showing 1,113 reviews with 5 stars · Clear filters
I had a shipping issue and refills worked with me to help solve the problem.
By Danielle S.
Response from Refills· Aug 4, 2026
Thank you for your review! We're glad our Refills team could work with you to resolve the shipping issue. We appreciate your patience and are happy we could help.
Alex was extremely kind and helpful. He listened to my concern and he made me feel like he truly wanted to help me. I am so happy that I had Alex to help me through my issue.
By Robyn H.
Response from Refills· Aug 4, 2026
Thank you for your wonderful feedback! We're delighted to hear that Alex was kind, attentive, and supportive throughout your experience. We'll be sure to share your kind words with him.
My experience with Refills has been excellent. The customer service team has been very responsive, friendly, and helpful throughout the entire process. They took the time to answer all of my questions, explained everything clearly, and made the treatment process simple and stress-free. Overall, I’m very satisfied with the service and would highly recommend Refills to anyone looking for a reliable and supportive weight-loss program.
By O. R.
Response from Refills· Aug 4, 2026
Thank you for your fantastic feedback! We're thrilled to hear you had an excellent experience with our team and that we could make the process simple, clear, and stress-free. We truly appreciate your recommendation and support!
Great customer service, dude. I forgot to cancel my subscription and the lady refunded me and when I'm ready to start back she gave me a big discount on further orders! Products arrive on time and in good condition. Easy to get in touch with doctors and was able to speak to a real person on the phone immediately when I called them. Id recommend this company to anyone
By Viola S.
Response from Refills· Aug 4, 2026
Thank you for your kind words! We're so pleased we could help and that you found our service friendly, accessible, and reliable. We look forward to welcoming you back in the future.
Representative was very helpful and efficient. Got back to me with confirmation of proposed solution the same day. Very happy with the support received!
By Ademiltom Barbosa F.
Response from Refills· Aug 4, 2026
Thank you for your kind feedback! We're delighted to hear that our team was able to provide helpful, efficient support and resolve your inquiry so quickly. We truly appreciate your trust in Refills.com and are always here to help whenever you need us.
Intake process was painless, prescription sent to pharmacy quickly and medication arrived timely and well packaged.
By Donna-Marie M.
Response from Refills· Aug 4, 2026
Thank you for sharing your experience! We're so glad to hear that the intake process was smooth, your prescription was sent promptly, and your medication arrived on time and well packaged. We appreciate your trust in Refills.com and look forward to continuing to support your healthcare needs.
I was actually able to speak to someone who answered my questions, and not told that someone would call me back. The entire process that I went through to begin the program with Refills.com left me with the feeling that these people are really taking the medical aspect seriously they’re not just taking your money and shipping something out. My order was followed up with a phone call from the prescribing physician. I felt like I was dealing with medical professionals.
By D S.
Response from Refills· Aug 4, 2026
Thank you for your thoughtful review! We're delighted to hear that you felt supported throughout the process and that our team’s commitment to quality care and patient safety stood out. Providing professional, personalized medical guidance is at the heart of what we do, and we're grateful for your trust and confidence in Refills.com.
Very helpful. Quick and easy.
By Vince M.
Response from Refills· Aug 3, 2026
Thank you for your feedback! We're pleased to hear you found the service helpful and the process quick and easy. We appreciate your support and look forward to assisting you again in the future.
