Sunday, November 8, 2026 · Customer reviews of US businesses
The Fair Hearing score
Great
1,597 reviews
RefillsSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
We started Refills because we've lived what it's like to wait too long for care, and watched people we love go without treatment that existed, simply because the system made it too hard to reach. So we built something simpler. Refills connects you with a licensed provider in your state for a personalized care plan, then makes prescriptions and refills easy to manage, no runaround, no membership fees, no surprise charges. The price you see at checkout is the price you pay.When you need us, we're actually there, a support team that picks up the phone and listens, whether it's a quick question or a complex refill.Already a patient? We'd love to hear about your experience. Leave a review below.
Refills (refills.com) has 1,597 customer reviews on The Fair Hearing, with an average rating of 4.0 out of 5.
Showing 1,113 reviews with 5 stars · Clear filters
Jordan was excellent in assisting me on my issues and helping me get all my account information settled !
By Emily W.
Response from Refills· Aug 6, 2026
Thank you for your wonderful review! We're delighted to hear that Jordan was able to assist you effectively and help get your account information sorted out. We'll be sure to share your kind feedback with Jordan. We appreciate your trust and support!
Great customer service
By Adeel K.
Response from Refills· Aug 6, 2026
Thank you for your kind feedback! We're delighted to hear you had a great experience with our customer service team. We truly appreciate your support and look forward to assisting you again on your journey.
I am happy I chose refills on my weight loss journey. Ordering was fast and easy. I am happy with my results. Down 17 lbs in 11 weeks.
By Megan A.
Response from Refills· Aug 6, 2026
Thank you for sharing your experience! We're delighted to hear that ordering was quick and easy, and congratulations on your incredible progress of 17 lbs in just 11 weeks. We're proud to be part of your weight loss journey and appreciate your support. Wishing you continued success!
Easy to get medicine. Six month plan is a good price for tirzepitide. Shipping was about a week after approval. Medicine works
By Rick
Response from Refills· Aug 6, 2026
Hi, thank you for your feedback! We're glad to hear the process was smooth, your medication arrived promptly, and that you're seeing positive results with your treatment. We appreciate you choosing us and wish you continued success on your health journey.
Once again when I couldn’t get the answers through the portal, a person on the support line was able to fix it. Alex went above and beyond by researching the problem and providing the resolution, great team!
By Happy C.
Response from Refills· Aug 6, 2026
Hi, thank you for your kind words. We're delighted to hear that Alex was able to resolve the issue and provide the support you needed. We’ll be sure to share your feedback with him and the team. Thank you for recognizing their dedication, and we appreciate your trust in us!
No wait. Spoke with what seemed like an actual human. Understood my concerns, answered my questions and was helpful.
By Crow
Response from Refills· Aug 5, 2026
Thank you for your feedback! We're delighted to hear that you were able to connect with our team quickly and that your concerns were understood and addressed. We appreciate your support and are always here to help.
Norma was so helpful and the issue was look into and fixed . Her knowledge was superb .You have great customer service
By Jolene A.
Response from Refills· Aug 5, 2026
Thank you for your kind words and for taking the time to share your experience. We're delighted to hear that Norma was able to resolve your issue and provide the support you needed. We'll be sure to pass along your feedback to her. Thank you for recognizing our customer service team!
Customer service is great got help y immediately and they took care of all my concerns. They got my order out right away couldn't be happier
By John T.
Response from Refills· Aug 5, 2026
Thank you for your wonderful feedback. We're delighted to hear that our team was able to assist you promptly, address all of your concerns, and get your order dispatched quickly. We truly appreciate your support and are thrilled you're happy with your experience.
