Sunday, November 8, 2026 · Customer reviews of US businesses
The Fair Hearing score
Great
1,597 reviews
RefillsSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
We started Refills because we've lived what it's like to wait too long for care, and watched people we love go without treatment that existed, simply because the system made it too hard to reach. So we built something simpler. Refills connects you with a licensed provider in your state for a personalized care plan, then makes prescriptions and refills easy to manage, no runaround, no membership fees, no surprise charges. The price you see at checkout is the price you pay.When you need us, we're actually there, a support team that picks up the phone and listens, whether it's a quick question or a complex refill.Already a patient? We'd love to hear about your experience. Leave a review below.
Refills (refills.com) has 1,597 customer reviews on The Fair Hearing, with an average rating of 4.0 out of 5.
Showing 1,113 reviews with 5 stars · Clear filters
Great customer service. Thanks for being patient with me explaining the new order and setting up my account in the new portal. Hopefully, I'll get my shipment soon.
By HM
Response from Refills· Aug 11, 2026
Thank you for your feedback! We're pleased we could assist with your order and portal setup. We appreciate your trust and hope your shipment arrives soon.
The lady who helped me is awesome. I have been so frustrated trying to fix this issue. She listened to me and did everything to help me! Thank you!
By Mark T W.
Response from Refills· Aug 11, 2026
We’re delighted to hear that our team member was able to turn a frustrating experience into a positive one for you. Providing attentive, patient, and dedicated support is extremely important to us, and it’s great to know that she listened to your concerns and worked hard to help resolve the issue. Thank you for choosing us, and please don’t hesitate to reach out if there’s ever anything else we can assist you with.
Zoe is so professional, patient and helpful!! Your product is working well for me. Thank you
By vat
Response from Refills· Aug 11, 2026
Thank you for your kind review! We're delighted to hear Zoe provided such professional, patient, and helpful support. We truly appreciate your feedback and are glad you're enjoying the product.
Zoe was quick and knowledgeable and super helpful! I cannot say the same for your online support, automatic refill process or the authentication code though.
By DietChallenged
Response from Refills· Aug 10, 2026
Thank you for your feedback and for recognizing Zoe's quick, knowledgeable, and helpful support. We're delighted to hear she was able to assist you effectively. We also appreciate your honest comments regarding our online support, automatic refill process, and authentication code experience. Your feedback helps us identify areas where we need to improve, and we're sorry these aspects did not meet your expectations.
Ronald was attentive and incredible to work with, accommodated all of my needs. She is a great representative!
By Rachel P.
Response from Refills· Aug 10, 2026
Thank you for your wonderful feedback! We're delighted to hear that Ronald provided attentive service and accommodated all your needs. We'll be sure to share your kind words with the team and recognize Ronald for delivering such an exceptional customer experience.
Marcus was very helpful, he was able to keep the prescription updated and shipments on track
By Rachel J.
Response from Refills· Aug 10, 2026
Thank you for your feedback! We're delighted to hear that Marcus was able to keep your prescription up to date and ensure your shipments stayed on track. We'll be sure to pass on your kind words to him!
Very happy with the communication and product.
By Carrie N.
Response from Refills· Aug 10, 2026
Thank you for your kind review! We're so pleased to hear you're happy with both our communication and the product. We truly appreciate your support and look forward to serving you again.
Very helpful. Was able to process my refill form over the phone.
By Melissa
Response from Refills· Aug 10, 2026
Thank you for your review! We're delighted to hear that our team was able to assist you with your refill form quickly and conveniently over the phone. We appreciate your feedback and look forward to helping you again in the future.
