Sunday, November 8, 2026 · Customer reviews of US businesses
The Fair Hearing score
Great
1,597 reviews
RefillsSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
We started Refills because we've lived what it's like to wait too long for care, and watched people we love go without treatment that existed, simply because the system made it too hard to reach. So we built something simpler. Refills connects you with a licensed provider in your state for a personalized care plan, then makes prescriptions and refills easy to manage, no runaround, no membership fees, no surprise charges. The price you see at checkout is the price you pay.When you need us, we're actually there, a support team that picks up the phone and listens, whether it's a quick question or a complex refill.Already a patient? We'd love to hear about your experience. Leave a review below.
Refills (refills.com) has 1,597 customer reviews on The Fair Hearing, with an average rating of 4.0 out of 5.
Showing 1,113 reviews with 5 stars · Clear filters
Alex took care of all my concerns!
By BRUCE G.
Response from Refills· Aug 18, 2026
Thank you for your feedback! We're delighted to hear that Alex was able to address all of your concerns and provide the support you needed. We truly appreciate your trust in Refills.com and thank you for choosing us for your healthcare needs
Thanks so much for fixing my problem right away
By Cindy N.
Response from Refills· Aug 18, 2026
Thank you for your kind words! We're so glad we could resolve your issue quickly and provide the support you needed. We appreciate your trust in us and are always here to help whenever you need assistance.
I have had a great experience with Refills.com over the last 6 mos! I was recently migrated to their new portal and was able to call in and get support with billing/pausing. It was a really nice experience, Ronald D.was very helpful and even got me a nice discount! I won’t try any other Telehealth for my peptides. Excellent customer service
By Laura D.
Response from Refills· Aug 18, 2026
Thank you so much for your kind words and for trusting Refills.com over the past 6 months! We're thrilled to hear that your transition to our new portal went smoothly and that Ronald D. was able to provide the support you needed with billing and pausing your subscription. We'll be sure to share your recognition with Ronald. It's always wonderful to hear when our team makes a positive impact, and we're glad he was able to help make your experience even better. We truly appreciate your support and look forward to continuing to provide you with excellent service. Thank you for being part of the Refills.com family! 💙
I love how you guys show support and help us on our weight loss journey.
By Rachelle C.
Response from Refills· Aug 18, 2026
Thank you for your wonderful feedback! We're delighted to be part of your weight loss journey and to provide the support you need along the way. We appreciate your trust and wish you continued success in reaching your goals.
Professional, attentive, easy to understand. Helped me with everything I needed help with.
By Frederick R.
Response from Refills· Aug 18, 2026
Thank you for your kind feedback. We're delighted to hear that you found the service professional, attentive, and easy to understand. It was our pleasure to assist you, and we appreciate you taking the time to share your experience.
I was in a loop with my check in. My call was very helpful.
By jsharplive.com
Response from Refills· Aug 18, 2026
Thank you for your feedback. We're glad your call was helpful and that we could assist you in resolving the issue. We appreciate your support and trust in our service.
The representative communicated effectively and was able to clarify any and all questions I had.
By PO
Response from Refills· Aug 17, 2026
Thank you for your feedback! We're pleased to hear that the representative communicated effectively and was able to clearly address all of your questions. Providing clear, helpful, and thorough support is very important to us, and we're glad you had a positive experience. We appreciate you taking the time to share your thoughts.
Alex was informative kind and courteous. Answered all of my questions.
By BRS
Response from Refills· Aug 17, 2026
Thank you for your feedback! We're delighted to hear that Alex was informative, kind, and courteous throughout your interaction. It's wonderful to know that he was able to answer all of your questions and provide the support you needed. We appreciate you taking the time to share your experience and will be sure to pass along your recognition to Alex.
