Sunday, November 8, 2026 · Customer reviews of US businesses
The Fair Hearing score
Great
1,597 reviews
RefillsSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
We started Refills because we've lived what it's like to wait too long for care, and watched people we love go without treatment that existed, simply because the system made it too hard to reach. So we built something simpler. Refills connects you with a licensed provider in your state for a personalized care plan, then makes prescriptions and refills easy to manage, no runaround, no membership fees, no surprise charges. The price you see at checkout is the price you pay.When you need us, we're actually there, a support team that picks up the phone and listens, whether it's a quick question or a complex refill.Already a patient? We'd love to hear about your experience. Leave a review below.
Refills (refills.com) has 1,597 customer reviews on The Fair Hearing, with an average rating of 4.0 out of 5.
Showing 1,113 reviews with 5 stars · Clear filters
Great customer service, they accommodated a truly last second request for a change in subscription and refunded money-I never expected this!
By Patrick
Response from Refills· Sep 4, 2026
Thank you so much for taking the time to share your experience! We always strive to go above and beyond, so we are delighted our team could quickly accommodate your last-minute subscription change and get that refund processed for you.
Nina was patient with me and was very helpful.
By MikeKaren B.
Response from Refills· Sep 4, 2026
Thank you for taking the time to leave us a review! We are so glad to hear that Nina was patient and helpful throughout your experience. We will be sure to pass along your kind words to her—she will be delighted to hear them!
Very helpful!
By Jessica L.
Response from Refills· Sep 4, 2026
Thank you for the wonderful feedback! We're thrilled to hear that you found our team helpful, and we appreciate you taking the time to share your experience.
Explained the process really well. Answered all my questions. Thank you!
By This is Deb M.
Response from Refills· Sep 4, 2026
Thank you for your kind feedback! We’re delighted to hear that the process was explained clearly and that all your questions were answered. We truly appreciate you taking the time to share your experience.
Nina Maxwell made my experience great. I was having trouble filling out the online application and she completed the questionnaire on the phone with me.
By William P.
Response from Refills· Sep 4, 2026
Thank you for your wonderful feedback! We’re delighted to hear that Nina was able to assist you and make the application process easier. We truly appreciate you taking the time to share your experience and will be sure to recognize Nina for her excellent support.
Jordan was fantastic helping me pause a shipment and adjust the delivery so that I didn’t miss a dose during an extended trip!
By Nicole R.
Response from Refills· Sep 4, 2026
Thank you for your wonderful review! We're delighted to hear that Jordan was able to help adjust your shipment and delivery schedule so you didn't miss a dose while traveling. We'll be sure to share your kind feedback with him!
Lucy was great! She answered all my questions and her communication was clear.
By N P.
Response from Refills· Sep 4, 2026
Thank you for your kind review! We're so pleased to hear that Lucy was able to answer all your questions and provide clear communication. We'll be sure to pass along your feedback to her.
Jordan is wonderful, she is very quick, helpful and kind. It’s nice to be able to call Customer Service, which usually people don’t say. Also, I would like to give them 10 stars for the pharmacy that they are currently using. I have been very impressed with their detail to packing and shipping refrigerated medication. They are very professional, and probably the best far and above, by any that I have received from previously.
By Margie A.
Response from Refills· Sep 4, 2026
Thank you for your wonderful review! We're delighted to hear about your positive experience with Jordan and our customer service team. It's especially rewarding to know that our pharmacy's care in packaging and shipping refrigerated medication has exceeded your expectations. We truly appreciate your kind words and support!
