Sunday, November 8, 2026 · Customer reviews of US businesses
The Fair Hearing score
Great
1,597 reviews
RefillsSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
We started Refills because we've lived what it's like to wait too long for care, and watched people we love go without treatment that existed, simply because the system made it too hard to reach. So we built something simpler. Refills connects you with a licensed provider in your state for a personalized care plan, then makes prescriptions and refills easy to manage, no runaround, no membership fees, no surprise charges. The price you see at checkout is the price you pay.When you need us, we're actually there, a support team that picks up the phone and listens, whether it's a quick question or a complex refill.Already a patient? We'd love to hear about your experience. Leave a review below.
Refills (refills.com) has 1,597 customer reviews on The Fair Hearing, with an average rating of 4.0 out of 5.
Showing 1,113 reviews with 5 stars · Clear filters
Jordan was has great customer service and She handled my request swiftly and positively.
By J A.
Response from Refills· Sep 12, 2026
Thank you for the great review! We're delighted to know you had such a seamless, positive experience with our service. Thanks for choosing us!
The woman I spoke to was very helpful and knowledgeable
By James B.
Response from Refills· Sep 12, 2026
Thank you for taking the time to share your experience on Trustpilot! Providing clear, helpful service is always our top priority, and we're glad we could deliver that for you.
Lucas was super professional and helped me! Thank you!
By Jaye D.
Response from Refills· Sep 12, 2026
Thank you for sharing your experience! It’s fantastic to know that Lucas made such a positive impression with his professionalism. We love hearing stories like this, and I’ll be sure to give Lucas a quick shout-out for you. Thanks again for choosing Refills.
Noah answered all my questions and was a good representative for your company
By Virginia N.
Response from Refills· Sep 12, 2026
Thank you for sharing your experience! We're so glad Noah was able to assist you and answer all your questions. We truly appreciate you recognizing his hard work!
Great service
By Sofia V.
Response from Refills· Sep 12, 2026
Thank you for the wonderful feedback! We're thrilled to hear you had a great experience with our team.
Despite being frustrated with the company customer service was very helpful.
By Eric B.
Response from Refills· Sep 12, 2026
Thank you for your feedback! While we're sorry for the early hurdles, we're so glad our customer service team provided the helpful experience you deserve. We appreciate your patience!
Friendly and fast resolution. Very quick and easy to talk to an actual person who can help and not automated machine.
By Tayler V.
Response from Refills· Sep 11, 2026
Thank you for your wonderful feedback! We’re delighted to hear that you received friendly and efficient support and that our team was able to connect you with a real person who could resolve your issue quickly. We truly appreciate you taking the time to share your experience!
Noah Spencer was wonderful! He helped me in an efficient and friendly manner. I usually don't do surveys because it seems like every call to a customer support person asks for them, but when someone is exceptional like Noah, I don't mind telling about my experience.
By April G.
Response from Refills· Sep 11, 2026
Thank you for your wonderful feedback! We’re delighted to hear that Noah was efficient, friendly, and went above and beyond to make your experience exceptional. We truly appreciate you taking the time to share your experience and recognize Noah’s outstanding support!
