Sunday, November 8, 2026 · Customer reviews of US businesses
The Fair Hearing score
Great
1,597 reviews
RefillsSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
We started Refills because we've lived what it's like to wait too long for care, and watched people we love go without treatment that existed, simply because the system made it too hard to reach. So we built something simpler. Refills connects you with a licensed provider in your state for a personalized care plan, then makes prescriptions and refills easy to manage, no runaround, no membership fees, no surprise charges. The price you see at checkout is the price you pay.When you need us, we're actually there, a support team that picks up the phone and listens, whether it's a quick question or a complex refill.Already a patient? We'd love to hear about your experience. Leave a review below.
Refills (refills.com) has 1,597 customer reviews on The Fair Hearing, with an average rating of 4.0 out of 5.
Showing 1,113 reviews with 5 stars · Clear filters
Jordan was very very helpful
By Michael
Response from Refills· Sep 14, 2026
Thank you for sharing your experience! We’re so glad Jordan made a great impression and provided the help you needed. We appreciate your support!
Lucas was very thorough and professional helped address all my concers!
By Isabel P.
Response from Refills· Sep 14, 2026
Thank you for your review! Providing clear, thorough, and professional service is always our top priority, and we’re so glad all your concerns were addressed. We appreciate your support!
Lucy was kind, courteous, Informative, and concise. Highly recommend
By Nick B.
Response from Refills· Sep 14, 2026
Thank you so much for the fantastic review! We’re thrilled to hear you had an all-around pleasant experience and that Lucy provided such kind, informative, and concise support. Your recommendation means a lot to us!
Great products, communication, and and shipping practices. Highly recommend!
By Julie
Response from Refills· Sep 14, 2026
Thank you for the high recommendation! We're delighted to know you had such a great experience with our products and fast delivery. Thanks for choosing us!
Great phone call, super helpful information, friendly and professional.
By Olive M.
Response from Refills· Sep 13, 2026
Thank you for taking the time to share your feedback! We're so glad your call was super helpful and pleasant. We appreciate your support and look forward to assisting you on your journey ahead!
Lucy Carmichael was extremely helpful and thorough when discussing my Wegovy prescription. She answered all of my questions clearly and took the time to explain everything in a way that was easy to understand. I never felt rushed, and she made sure I understood the medication, how to use it, and what to expect. I really appreciated her patience, knowledge, and willingness to address all of my concerns. She provided excellent customer service and made the entire process much easier and less stressful.
By Linda F.
Response from Refills· Sep 13, 2026
Thank you so much for your thoughtful Trustpilot review! We’re thrilled to hear that Lucy Carmichael provided such patient, thorough, and knowledgeable support regarding your prescription. Ensuring you feel informed, confident, and completely supported is at the heart of what we do. We’re grateful for your trust and are excited to support you on every step of your journey!
Very helpful resolving issue
By Patti P.
Response from Refills· Sep 12, 2026
Thank you for sharing your experience! Resolving issues with clear, informed support is at the heart of what we do, and we’re so glad we could help. Thank you for choosing us—we're always here whenever you need us.
I was so grateful for the call from Lucy Carmichael. She helped answer all my questions and left me feeling secure and confident about your program. I am excited to start this journey with you all! I am on my way to be a better healthy me and I have Refills to thank! Brian
By Brian T.
Response from Refills· Sep 12, 2026
Thank you so much for taking the time to leave such a wonderful review! We’re thrilled to hear that your call with Lucy left you feeling confident and ready for your journey toward better health. Welcome to the program—we're excited to support you every step of the way!
