Sunday, November 8, 2026 · Customer reviews of US businesses
The Fair Hearing score
Great
1,597 reviews
RefillsSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
We started Refills because we've lived what it's like to wait too long for care, and watched people we love go without treatment that existed, simply because the system made it too hard to reach. So we built something simpler. Refills connects you with a licensed provider in your state for a personalized care plan, then makes prescriptions and refills easy to manage, no runaround, no membership fees, no surprise charges. The price you see at checkout is the price you pay.When you need us, we're actually there, a support team that picks up the phone and listens, whether it's a quick question or a complex refill.Already a patient? We'd love to hear about your experience. Leave a review below.
Refills (refills.com) has 1,597 customer reviews on The Fair Hearing, with an average rating of 4.0 out of 5.
Showing 1,113 reviews with 5 stars · Clear filters
The agent Jordan was very knowledgeable and helpful
By Zina C.
Response from Refills· Sep 17, 2026
Thank you so much for the great review! We’re thrilled to hear that Jordan provided such knowledgeable and helpful support. We appreciate your trust in Refills and look forward to continuing to assist you!
Seemed genuinely concerned with my issues .. somehow the phone call dropped and he called back
By Kenny
Response from Refills· Sep 17, 2026
Thank you so much for your review! We’re thrilled to hear that you felt truly cared for during your call and that our team made sure to reconnect when the line dropped. Delivering attentive, reliable service is always our goal, and we appreciate your support!
Very helpful and efficient.
By Jackson I.
Response from Refills· Sep 17, 2026
Thank you for taking a moment to share your feedback! We’re so glad we could assist you quickly and effectively. We look forward to continuing to support you on your health journey!
Excellent communication.
By Satisified
Response from Refills· Sep 17, 2026
Thank you for your feedback! We’re delighted to hear that you experienced excellent communication from our team. We truly appreciate your kind words and support!
Noah was very kind and helpful. He was persistent in contacting me as the phone service was sketchy and calls were dropped. He found out needed information and provided answers. I am grateful for his help.
By bobbyann.willms
Response from Refills· Sep 17, 2026
Thank you for your wonderful feedback! We’re so glad to hear that Noah was kind, patient, and persistent in helping you despite the connection issues. We’re happy he was able to find the information you needed and provide clear answers. We’ll be sure to share your kind words with him!
Service was excellent
By Ashley G.
Response from Refills· Sep 16, 2026
Thank you for the fantastic review! We're delighted to know you received excellent service. Thanks for choosing Refills!
Phenomenal customer support (as long as you call in). Support chat is a little hit or miss, so if you need anything, give them a call and they'll get you taken care of. Had an issue with the shipment where my package was damaged (FedEx's fault, not theirs) and they got it resolved really quickly.
By Alex
Response from Refills· Sep 16, 2026
Thank you so much for taking the time to share your review! We’re thrilled to hear that our phone support team was able to resolve your damaged package issue so quickly. We also really appreciate your honest feedback regarding our support chat—we're constantly working to improve every channel so you get that same phenomenal service every time. Thanks for choosing Refills!
Noah was so helpful and made the process a breeze. I also like how you can message the team with any questions or concerns and they get back to you in a timely manner.
By Vanessa
Response from Refills· Sep 16, 2026
Thank you so much for the wonderful review! We’re thrilled to hear that Noah made the process such a breeze for you and that our messaging team has been so responsive. Keeping communication quick and supportive is a top priority for us, and we're excited to be part of your health journey!
