Sunday, November 8, 2026 · Customer reviews of US businesses
The Fair Hearing score
Great
1,597 reviews
RefillsSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
We started Refills because we've lived what it's like to wait too long for care, and watched people we love go without treatment that existed, simply because the system made it too hard to reach. So we built something simpler. Refills connects you with a licensed provider in your state for a personalized care plan, then makes prescriptions and refills easy to manage, no runaround, no membership fees, no surprise charges. The price you see at checkout is the price you pay.When you need us, we're actually there, a support team that picks up the phone and listens, whether it's a quick question or a complex refill.Already a patient? We'd love to hear about your experience. Leave a review below.
Refills (refills.com) has 1,597 customer reviews on The Fair Hearing, with an average rating of 4.0 out of 5.
Showing 1,113 reviews with 5 stars · Clear filters
Great communication. Web site is easy to use. I just signed up.
By Paul
Response from Refills· Sep 22, 2026
Welcome to Refills, and thank you for the great review! We’re thrilled to hear that you found our website easy to navigate and enjoyed your communication with us. We’re excited to support you on your health journey!
Solve my problem
By Kailin C.
Response from Refills· Sep 22, 2026
Thank you for the review! We're delighted to know we could solve your problem and get everything taken care of. Thanks for choosing Refills!
Jordan helped me out tremendously with a technical error I was having trying to pay online. She was kind and patient and exemplified excellent customer service.
By T. K.
Response from Refills· Sep 22, 2026
Thank you so much for sharing your experience! We’re thrilled to hear that Jordan was able to guide you through that technical error with such kindness and patience. Delivering exceptional customer service is always our top goal, and we will be sure to pass your lovely feedback along to her!
The staff was so helpful and patient. She talked me through the process of removing my old card and putting my new card in for my renewal payment. Thank you so much for all you do.
By Debra
Response from Refills· Sep 21, 2026
Thank you so much for the wonderful review! We’re thrilled to hear that our team was patient and helpful in guiding you through updating your payment method for your renewal. Delivering smooth, supportive service is always our top priority, and we truly appreciate your kind words!
Noah Spencer was quick, professional, and thorough. He answered all my questions and went above and beyond taking extra time to wait for me to pull over and get parked. I’m super grateful. Thank you
By LeAnn A.
Response from Refills· Sep 21, 2026
Thank you so much for the fantastic review! We’re thrilled to hear that Noah Spencer went above and beyond by patiently waiting for you to pull over safely to answer all your questions. Providing thorough, compassionate support is always our top priority, and we’ll be sure to pass your kind words along to Noah!
Informative!
By Loraine S.
Response from Refills· Sep 21, 2026
Thank you so much for your kind feedback! We’re really glad to hear that you found the information helpful. It means a lot to our team to know we could make your experience a little easier. We truly appreciate you taking the time to share your review, and we look forward to assisting you again in the future!
Great experience so far! Ms. Lawson with the welcome team was warm, welcoming and professional. I appreciate that.
By KC
Response from Refills· Sep 21, 2026
Thank you for your kind feedback! We’re delighted to hear that Ms. Lawson provided a warm, welcoming, and professional experience. We truly appreciate you taking the time to share your experience.
Very helpful and very accommodating
By T.Smith
Response from Refills· Sep 21, 2026
Thank you for your kind feedback! We’re delighted to hear that you found our team helpful and accommodating. We truly appreciate your review.
