Sunday, November 8, 2026 · Customer reviews of US businesses
The Fair Hearing score
Great
1,597 reviews
RefillsSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
We started Refills because we've lived what it's like to wait too long for care, and watched people we love go without treatment that existed, simply because the system made it too hard to reach. So we built something simpler. Refills connects you with a licensed provider in your state for a personalized care plan, then makes prescriptions and refills easy to manage, no runaround, no membership fees, no surprise charges. The price you see at checkout is the price you pay.When you need us, we're actually there, a support team that picks up the phone and listens, whether it's a quick question or a complex refill.Already a patient? We'd love to hear about your experience. Leave a review below.
Refills (refills.com) has 1,597 customer reviews on The Fair Hearing, with an average rating of 4.0 out of 5.
Showing 1,113 reviews with 5 stars · Clear filters
He was pleasant , attentive to how he could help and found my solution! Good customer service is hard to find!
By Sue
Response from Refills· Sep 28, 2026
Thank you so much for taking the time to share your review! We’re thrilled to hear that our team member was pleasant, attentive, and able to find the perfect solution for you. We know how much good customer service matters, and hearing that we hit the mark means the world to us. Thank you for choosing Refills!
Norma gave me clear and relevant information about what to expect in receiving and reordering my glp1 med. And she mentioned helpful resources that are available to me.
By Mary B.
Response from Refills· Sep 28, 2026
Thank you so much for taking the time to share your review! We’re thrilled to hear that Norma provided clear, helpful information about your GLP-1 shipment and reordering process, as well as our available resources. Starting your medication journey with total clarity is so important, and we’ll be sure to pass your kind words along to her!
Customer Service
By Karen R.
Response from Refills· Sep 28, 2026
Thank you for the great feedback! We're delighted to know our Customer Service team took good care of you. Thanks for choosing Refills!
Lucy was very knowledgeable and pleasant
By Yolanda N.
Response from Refills· Sep 28, 2026
Thank you for the great feedback! We're delighted to know that Lucy took such knowledgeable and friendly care of you. Thanks for choosing Refills!
Lucy was efficient and he informational
By Stevi
Response from Refills· Sep 28, 2026
Thank you for leaving us a review! Hearing that Lucy provided such prompt and helpful guidance means a lot to our team. We look forward to continuing to support you on your health journey!
Great help from Lucas Clark
By Summer S.
Response from Refills· Sep 28, 2026
Thank you for your wonderful feedback! We’re delighted to hear that Lucas Clark was able to assist you and provide a great experience. We’ll be sure to share your kind words with Lucas. Thank you for choosing us, and we truly appreciate your support!
Very speedy and great communication
By CARL B.
Response from Refills· Sep 28, 2026
Thank you for the wonderful feedback! We're delighted to know you had a smooth and speedy experience with our team. Thanks for choosing Refills!
Noah was helpful, knowledgeable, and professional. Ha answered 2 of the 3 questions and explained to me how to get my 3rd question answered. He was so friendly and easy to understand. I will have Noah be my 'point' contact because of his support and he made me feel comfortable. THANK YOU, Noah!
By Celeste K.
Response from Refills· Sep 25, 2026
Thank you so much for taking the time to share such a wonderful review! We’re thrilled to hear that Noah was so helpful, knowledgeable, and friendly during your call. Helping you feel comfortable and providing clear steps for all your questions is exactly what we aim for, and we will be sure to pass your kind words directly to him. Thank you for choosing Refills!
