Sunday, November 8, 2026 · Customer reviews of US businesses
The Fair Hearing score
Great
1,597 reviews
RefillsSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
We started Refills because we've lived what it's like to wait too long for care, and watched people we love go without treatment that existed, simply because the system made it too hard to reach. So we built something simpler. Refills connects you with a licensed provider in your state for a personalized care plan, then makes prescriptions and refills easy to manage, no runaround, no membership fees, no surprise charges. The price you see at checkout is the price you pay.When you need us, we're actually there, a support team that picks up the phone and listens, whether it's a quick question or a complex refill.Already a patient? We'd love to hear about your experience. Leave a review below.
Refills (refills.com) has 1,597 customer reviews on The Fair Hearing, with an average rating of 4.0 out of 5.
Showing 1,113 reviews with 5 stars · Clear filters
It was fast and easy to register. The medication came quickly and there were lots of updates on where my shipment was.
By KELLY
Response from Refills· Oct 27, 2025
Thank you for sharing your experience! We’re glad to hear that registration was simple, your medication arrived quickly, and communication was clear throughout. We appreciate your trust in Refills.com.
I had a great experience with Refills from the ordering process to delivery! The customer service is very responsive and supportive with every step of the process! Special shout to Taylor and the customer support team!
By SuddenCanary
Response from Refills· Oct 27, 2025
Thank you for your wonderful review! We’re so glad to hear that you had a great experience from start to finish and that our team, especially Taylor, made you feel supported throughout. We truly appreciate your trust in Refills.com.
Customer service is excellent. I've had my refills come on time, both times.
By JBNick
Response from Refills· Oct 27, 2025
Thank you for your kind review! We’re happy to hear that your refills have arrived on time and that our customer service team has provided excellent support. We appreciate your trust in Refills.com.
Medication was on time, the notices was awesome keeping me informed.
By LaTonya W.
Response from Refills· Oct 27, 2025
Thank you for your feedback! We’re glad to hear your medication arrived on time and that our updates helped keep you informed throughout the process
Love Taylor the customer service Helm me a lot Ty
By Ari H.
Response from Refills· Oct 27, 2025
Thank you for your kind words! We’re so happy to hear that Taylor was able to help and make your experience a great one. We’ll be sure to share your appreciation with her.
I found Refills.com via a Reddit group, and I am so I did. Medication delivery is quick (within 3 days). The customer service is responsive and fast to help with any issues that have arisen. They even have discount codes that apply to every order as we advance, not just a one-time deal. I am forever a loyal customer
By Bronwyn D.
Response from Refills· Oct 27, 2025
Thank you for your amazing review! We’re so glad you found us and that you’ve had such a smooth experience with quick delivery, helpful support, and consistent savings. We truly appreciate your loyalty and trust in Refills.com.
From the first rep I chatted with to the Dr that asked me questions, everyone was friendly & I never felt pushed or inundated with unwanted messages etc. The whole process is convenient & affordable.
By Chrystal Q.
Response from Refills· Oct 27, 2025
Thank you for sharing your experience! We’re happy to hear that every step of the process felt friendly, convenient, and pressure-free. We appreciate your trust in Refills.com and are glad affordability and care came through in your experience.
This has been such an easy transaction each month- thanks for making this so simple!
By Teresa F.
Response from Refills· Oct 27, 2025
Thank you for your kind review! We’re so glad to hear that your monthly experience has been smooth and simple. We appreciate your trust in Refills.com
