Sunday, November 8, 2026 · Customer reviews of US businesses
The Fair Hearing score
Great
1,597 reviews
RefillsSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
We started Refills because we've lived what it's like to wait too long for care, and watched people we love go without treatment that existed, simply because the system made it too hard to reach. So we built something simpler. Refills connects you with a licensed provider in your state for a personalized care plan, then makes prescriptions and refills easy to manage, no runaround, no membership fees, no surprise charges. The price you see at checkout is the price you pay.When you need us, we're actually there, a support team that picks up the phone and listens, whether it's a quick question or a complex refill.Already a patient? We'd love to hear about your experience. Leave a review below.
Refills (refills.com) has 1,597 customer reviews on The Fair Hearing, with an average rating of 4.0 out of 5.
Showing 1,113 reviews with 5 stars · Clear filters
Very happy with the service. Price / flexibility really best option for this medication.
By Ashley
Response from Refills· Dec 17, 2025
Thank you for your kind feedback! We’re glad to hear you’re happy with the service and that the pricing and flexibility have worked well for you. We truly appreciate your trust in Refills.com.
Super easy and fast. Just did my first treatment, if anything changes I will update this review.
By Regina
Response from Refills· Dec 17, 2025
Thank you for sharing your experience! We’re glad to hear the process was easy and fast, and we hope your first treatment continues to go well. We appreciate you choosing Refills.com and look forward to supporting you moving forward.
This is my first order with Refills and the experience has been outstanding!! From the sign up to all communication from the support team with updates have been consistent and fantastic! I will continue to use their services!
By Blue R.
Response from Refills· Dec 17, 2025
Thank you for your wonderful feedback! We’re thrilled to hear that your first experience with Refills has been outstanding and that communication and updates felt consistent and helpful. We truly appreciate your trust and look forward to continuing to support you.
Medication arrived as notified by email. Vials professionally labeled.
By Samantha
Response from Refills· Dec 17, 2025
Thank you for your feedback! We’re glad to hear your medication arrived as expected and that the labeling met your expectations. We appreciate your trust in Refills.com.
Customer service is outstanding
By Dory
Response from Refills· Dec 3, 2025
Thank you for your kind words! We’re glad to hear you’ve had such a positive experience with our customer service team. Your feedback means a lot to us and we’re always here to help whenever you need support.
Intake questions and doctor/support lines are super easy to communicate through. They are also quick with shipment.
By Sam
Response from Refills· Dec 3, 2025
Thank you for your review! We’re glad to hear that the intake and communication process felt easy and that your shipment arrived quickly. We appreciate your trust in Refills.com and are happy you had a smooth experience.
Quick efficient good pricing
By Michelle K.
Response from Refills· Nov 22, 2025
Thank you for your feedback! We’re glad to hear that your experience was quick, efficient, and priced well. We appreciate you choosing Refills.com.
Pleasant experience working with you. I appreciate making tirzepitide somewhat affordable. I am having a difficult time signing in. Also if I’m 2-3 days late taking my injections will it impact my weight loss, I’m stuck at one weight☺️not sure exact date last communicated.,
By Kristina H.
Response from Refills· Nov 22, 2025
Thank you for sharing your experience we’re glad to hear things have been positive overall and that the pricing has helped make treatment more accessible. We’re sorry to hear you’re having trouble signing in, and we’d be happy to help you get that resolved. Please email [email protected] so our team can assist with your login issues and review your dosing schedule. They can also guide you on whether the gap between injections may be affecting your progress.
