Sunday, November 8, 2026 · Customer reviews of US businesses
The Fair Hearing score
Great
1,597 reviews
RefillsSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
We started Refills because we've lived what it's like to wait too long for care, and watched people we love go without treatment that existed, simply because the system made it too hard to reach. So we built something simpler. Refills connects you with a licensed provider in your state for a personalized care plan, then makes prescriptions and refills easy to manage, no runaround, no membership fees, no surprise charges. The price you see at checkout is the price you pay.When you need us, we're actually there, a support team that picks up the phone and listens, whether it's a quick question or a complex refill.Already a patient? We'd love to hear about your experience. Leave a review below.
Refills (refills.com) has 1,597 customer reviews on The Fair Hearing, with an average rating of 4.0 out of 5.
Showing 1,113 reviews with 5 stars · Clear filters
Fast easy service at competitive prices.
By Sara G.
Response from Refills· Jan 15, 2026
We're so happy you're satisfied with the speed, ease, and value we provide. Thank you for taking the time to share your positive experience!
Consistently reliable and wonderful customer service.
By Ro
Response from Refills· Jan 15, 2026
We're so happy you're having such a positive experience! We're committed to providing consistently reliable service and wonderful customer service. Your feedback is greatly appreciated!
So far great! I switched to refills after getting charged $199 a month for medication and an extra membership fee total $375 from a different provider. The thing was I was never told or charged extra fees til the 2nd month. Think about it though, how many people do they get $350 off of, whether or not they cancel? Refills has no hidden fees!
By Kristin S.
Response from Refills· Jan 15, 2026
Thank you for sharing your experience! We're thrilled to hear you're having a great experience with us and that you appreciate our transparent pricing with no hidden fees! We're glad you switched to us!
Fast shipping and the app is very user friendly
By Brenda G.
Response from Refills· Jan 9, 2026
Thank you for the great feedback! We’re glad to hear you had a smooth experience, fast shipping, and found the app easy to use. We appreciate your support and look forward to serving you again.
Ease. And the online support was critical,for my understanding of the process
By Thomas
Response from Refills· Jan 9, 2026
Thank you! We’re happy the process felt seamless and that our online support helped guide you every step of the way. We appreciate your trust in Refills.com.
Very fast delivery..
By Rudy
Response from Refills· Jan 9, 2026
Thank you! We’re glad your delivery arrived quickly and met your expectations. We appreciate your trust in Refills.com.
Excellent customer service and very quick! Only 1 week from initial email to receiving my medication - and that was during the holidays! I will definitely recommend Refills.com.
By A.M.
Response from Refills· Jan 9, 2026
Thank you so much for your wonderful feedback! We're thrilled to hear that our team provided you with excellent service and that your medication arrived so quickly, especially during the busy holiday season. Your recommendation means the world to us, and we're always here to help whenever you need. Looking forward to serving you again!
Refills is the best. I'm a regular customer now because the ordering process is smooth, fast, and consistent at a really competitive price.
By Dray
Response from Refills· Jan 9, 2026
Thanks so much for your kind words! We're delighted to have you as a regular customer and thrilled that you find our ordering process smooth, fast, and affordable. We’ll keep working hard to make your experience the best it can be!
