Sunday, November 8, 2026 · Customer reviews of US businesses
The Fair Hearing score
Great
1,597 reviews
RefillsSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
We started Refills because we've lived what it's like to wait too long for care, and watched people we love go without treatment that existed, simply because the system made it too hard to reach. So we built something simpler. Refills connects you with a licensed provider in your state for a personalized care plan, then makes prescriptions and refills easy to manage, no runaround, no membership fees, no surprise charges. The price you see at checkout is the price you pay.When you need us, we're actually there, a support team that picks up the phone and listens, whether it's a quick question or a complex refill.Already a patient? We'd love to hear about your experience. Leave a review below.
Refills (refills.com) has 1,597 customer reviews on The Fair Hearing, with an average rating of 4.0 out of 5.
Showing 1,113 reviews with 5 stars · Clear filters
I like how simple the platform is to use. Everything is clearly explained and the ordering process takes only a few minutes.
By amanda B.
Response from Refills· Mar 27, 2026
Thank you for your kind feedback! We’re glad to hear the platform feels simple and that everything was clear and easy to follow. We truly appreciate your support and are happy to be part of your wellness journey.
Very easy to work with and the communication is by texting with an actual person. Here's the best part - if Refills is offering a deal that is cheaper, they text you about it and ask if you want to switch plans. Who does that? The whole intake and doctor review is super simple.
By Laurie R.
Response from Refills· Mar 27, 2026
Thank you so much for your kind words! We’re glad to hear you’ve found the process simple and that communicating by text has been helpful. We’re especially happy you appreciated the proactive updates on better pricing, making care more accessible is always our goal. We truly appreciate your support and are grateful to be part of your wellness journey.
Eric has been great in helping me and assisting me with any account related issues. The trizeptide has been a great experience for me thus far.
By Mary W.
Response from Refills· Mar 27, 2026
Thank you for your kind feedback! We’re glad to hear Eric has been helpful with your account and that you’ve had a great experience so far. We truly appreciate your support and are grateful to be part of your wellness journey.
Delivery was quick and the package arrived safely. I also appreciated the regular updates about the order status.
By d. P.
Response from Refills· Mar 24, 2026
Thank you for your kind feedback! We’re glad to hear your delivery was quick, arrived safely, and that the updates kept you informed along the way. We truly appreciate your support and are grateful to be part of your wellness journey.
Refills made it so easy to get the medication and maintain on my own. The only downside is that if you require nausea medication you might need to seek it elsewhere. Currently have lost 22 pounds since December and loving the results
By Karley S.
Response from Refills· Mar 23, 2026
Thank you for sharing your experience! We’re so glad to hear the process has been easy for you and that you’re seeing great results, congratulations on your progress! We also appreciate your feedback regarding additional support like nausea medication, as it helps us continue improving our services. We truly appreciate your support and are grateful to be part of your wellness journey.
I saw the reviews and was rightfully doubtful, lots of people commented about the delays on shippings but if you get to actually read and understand the process, they fulfill what they promise, no one says you’re gonna be approved and your medication is gonna be at your door the next day, it takes a bit of time, it needs approval (which was super quick and easy) then it needs preparation (in this phase I got all my questions answered, no matter the time they were there to reassure me and resolve my concerns), then about two weeks later I got my package (which arrived in a temperature controlled container, everything safe and organized). I got my instructions and the possibility of contacting someone at anytime. After only 2 months on my medication I’ve lost about 12-13 pounds, I’m happy, healthy, way more active and just feeling great. I really enjoyed the whole process, they’re there if you need help but they’re also not on top of you (which is a big plus for me and my regular busy life). Loved it, 100% recommend it and 100% would use them again. Thank you!!
By Mariana A.
Response from Refills· Mar 23, 2026
Thank you so much for taking the time to share such a thoughtful review. We’re glad to hear the process felt clear and supportive, and that our team was able to answer your questions along the way. It’s great to know your package arrived safely and that you’re feeling happy, healthy, and seeing progress, congratulations on your results! We truly appreciate your trust and recommendation, and we’re grateful to be part of your wellness journey.
I chose to order in 3 month increments. Both orders arrived on time and product was in good condition and well refrigerated. The whole application and approval process was seamless. I have never needed to contact support as I have never had need to. Everything is explained with detailed dosing instructions and the product works even better than advertised. I would recommend highly!
By Ken B.
Response from Refills· Mar 23, 2026
Thank you so much for your wonderful feedback! We’re glad to hear your orders arrived on time, well-packaged, and that the process felt seamless from start to finish. It’s great to know everything has been clear and working well for you. We truly appreciate your recommendation and are grateful to be part of your wellness journey.
Really smooth experience overall. The system works well and everything felt professional from start to finish.
By Samantha
Response from Refills· Mar 20, 2026
Thank you for your kind feedback! We’re glad to hear everything felt smooth and professional from start to finish. We truly appreciate your support and are happy to be part of your wellness journey.
