Sunday, November 8, 2026 · Customer reviews of US businesses
The Fair Hearing score
Great
1,324 reviews
RedBox RxSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Over 1 million consultations have been completed by RedBox Rx provider network. Take back control of your healthcare with RedBox Rx. We are a telehealth provider and online pharmacy that offers transparent, affordable pricing on prescriptions and convenient online doctor consultations on your schedule. Our experienced, licensed providers are passionate about serving patients through telemedicine and provide access to care across more than 30 conditions. Providers specialize in mental health, women's health, men's health, dermatology and primary care. Take control of your health and wellness today with RedBox Rx.
RedBox Rx (redboxrx.com) has 1,324 customer reviews on The Fair Hearing, with an average rating of 4.0 out of 5.
1,324 approved reviews, newest moderated first
My experience is great and the medication I needed they helped me tremendously, I will continue to use them
By Danielle
Response from RedBox Rx· Apr 8, 2026
Thank you for your kind review Danielle! We are so happy to have been of help to you and all of us at RedBox Rx look forward to helping you for a long time to come!
The process was very simple and very fast. I simply sent them a photo and a provider reviewed my request. It was approved in less than 24 hours. So glad I found this company!
By Connie T.
Response from RedBox Rx· Apr 8, 2026
Thank you for your kind review Connie. We are so happy that you found RedBox Rx as well! Our team looks forward to serving you again!
Fast, convenient service, surprisingly easy process, received medication quickly, very impressed.
By Oscar
Response from RedBox Rx· Apr 8, 2026
Thank you for your kind review Oscar! We do our best to provide the highest quality service for all of our patients. Thank you for putting your trust in RedBox Rx!
First I had an apt for the video chat at 830pm. I waited until 840 for someone to come on and only bc I called and told them. Second they didn't tell me it was 2 charges one for the interview and one for the meds. Otneg places give you the free interview for the meds
By Rich C.
Response from RedBox Rx· Apr 8, 2026
Thank you for your honest feedback Rich, and I can understand your frustration. I am sorry to hear about the delayed start to your visit. Delays for any reason should be clearly communicated, and we do apologize for any frustration this caused you. I am happy to hear that you were able to get a hold of our provider support team in order to start your appointment with the provider. When you start a visit, there will be two charges. One for your physician consultation and a second charge for medication, if prescribed. The pricing for both the visit and the medication are found on our website under the condition you wish to treat. We also have our FAQ's section on our website that explains how our service works. Charges for any prescribed treatments are not included in the visit fee. When you select a preferred treatment, the cost of the medication will be shown on the visit checkout page but will NOT be charged to your payment method on file until it is prescribed at the completion of your visit. If a treatment is prescribed that is different from what you've selected, you will be asked to review and pay for your prescribed treatment. You will receive a receipt after every transaction to the email address associated with your RedBox Rx account. If you have any further questions or need additional assistance, please don’t hesitate to reach out to our Patient Care Advocates at 844-733-2697. We are here and happy to help you.
Complete waste of money and time. If you are looking for a doctor consultation, you will not receive one here. They will take your money and ask in a questionnaire what you want to be prescribed? Like how would I know? I’m not a doctor. When you call their customer support line, they do the exact opposite of what you want done. Save your sanity and money
By Brianna R.
Response from RedBox Rx· Apr 3, 2026
We are truly sorry to hear about your experience Brianna. Our providers use the information provided in the assessment you fill out to make a diagnosis and prescribe treatment for your condition. Each consultation is assessed individually based on current symptoms and medical guidelines. While we do have the option for patients to select a treatment that they would prefer to be prescribed, it is not required to select a preferred treatment for your consultation. If you select no preference at the beginning of the assessment, our providers will prescribe treatment based on the information they were provided and their own medical judgement. We would very much appreciate the chance to talk with you directly to help resolve any lingering questions or concerns you may have. Please feel free to give us a call at 844-733-2697. We’re here to help you.
The customer service reprehensive was very helpful. I got a refill of my medication
By Alya C.
Response from RedBox Rx· Apr 3, 2026
Thank you for your kind review Alya!
Horrible! I never received the product. When I called they said I need to find the package. Why do I need to find the package if they shipped it? I went to the post office 2 times, the post office said they don’t know where it is. I wouldn’t use this company or recommend it to anyone!
By R. G.
Response from RedBox Rx· Apr 3, 2026
Thank you for sharing your feedback. I'm sorry you didn't receive the attention and response you expected from our team. When we are notified that a patient did not receive their order despite tracking indicating it has been delivered, we check several different things per our protocol. First, we want to verify the shipping address was correct, and then we make sure the correct tracking information was linked to your account. If those are correct, we often suggest you reach out to your local post office for assistance by either making sure the address is also correct in their system, if there was a carrier error, or submitting a service request to investigate the delivery. If needed, we can also initiate the service inquiry through our contact with USPS on your behalf should you have any difficulties. If you'd like us to start a request on your behalf, please give us a call at 844-733-2697.
very easy to navigate site and quick communication and refill of script
By Lisa B.
Response from RedBox Rx· Mar 31, 2026
Thank you for your kind review Lisa!
