These people are scammers
These people are scammers. The whole company is a scam. They get paid to promote websites, and the ones that pay the most, they're the ones that they feature. Complete scam. They need to be sued.
By Fred
Monday, November 9, 2026 · Customer reviews of US businesses
The Fair Hearing score
Poor
9 reviews
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Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Recovery.com is the leading website to find addiction and mental health treatment. Evidence and ethics matter to us. Since 2013, our expert team has built comprehensive resources you can trust to find the right treatment for you.We are an an unbiased and independent resource, withcomprehensive provider profiles backed by 10+ years of research. Helped more than 4 million families with recovery.
recovery.com (recovery.com) has 9 customer reviews on The Fair Hearing, with an average rating of 2.8 out of 5.
Showing 5 reviews with 1 star · Clear filters
These people are scammers. The whole company is a scam. They get paid to promote websites, and the ones that pay the most, they're the ones that they feature. Complete scam. They need to be sued.
By Fred
This is a horrible website to go to when needing a place to got to. They have to many restrictions and is not a honest website.
By ryan W.
I attempted to submit multiple detailed reviews on Recovery.com over the course of several months. Despite my efforts, only a single, meaningless sentence was ever published — and only after I objected to a dismissive email claiming my submissions “did not meet guidelines.” That one sentence does not reflect my experience at all. Throughout this process, I faced weeks of delays, no acknowledgment of emails, and repeated requests that ignored the documentation I provided. Recovery.com’s attempts to have me remove or amend external reviews are absurd and inappropriate, given that they themselves fail to provide accurate, timely, or transparent handling of user feedback. If you rely on this platform to make decisions about treatment providers, think twice. Recovery.com routinely mishandles reviews, silences detailed feedback, and presents an incomplete, misleading picture. Until they seriously improve how they manage reviews, I cannot trust or recommend this platform.
By S A.
The website is so inaccurate and refuses to post factual reviews about the rehabs or facilities they promote. Because if you don’t have anything good to say, they call it profanity. Do not trust this website, I had the worst experience at a rehab and tried to post my review 6 TIMES and they refused.
By Sarah
They are fraudsters promoting bad rehab centers by charging money. This is very unethical and unfair to people trying to make a recovery.
By Ben C.
Response from recovery.com· Mar 3, 2025
This is clearly a fraudulent review, impersonating the name of our CEO.