Sunday, November 8, 2026 · Customer reviews of US businesses
The Fair Hearing score
Average
492 reviews
ReasonLabsSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
ReasonLabs is revolutionizing cybersecurity for consumers with its cutting-edge distributed EDR platform, providing millions of home users the same level of protection trusted by Fortune 500 companies. Powered by artificial intelligence, the ReasonLabs security suite leverages billions of real-time data points, threat intelligence, and behavioral analysis to provide best-in-class security, privacy protection, and identity theft defense. Its products are cloud-native and built with a lightweight architecture for both mobile and desktop. ReasonLabs is certified by the Microsoft Virus Initiative (MVI), VirusBulletin's VB100, and OPSWAT, and is a member of AMTSO and AVAR. The company is based in New York and Tel Aviv. Learn more at https://www.ReasonLabs.com.
ReasonLabs (reasonlabs.com) has 492 customer reviews on The Fair Hearing, with an average rating of 3.6 out of 5.
492 approved reviews, newest moderated first
Utterly Useless I bought it and it still keeps waining about paying
By Ilja P.
Response from ReasonLabs· Jun 7, 2024
Hello Ilja, We will be happy to address any specific concerns you may have quickly and directly by using the "help" widget available in all of our products or alternatively by contacting us via our contact form at https://reasonlabs.com/contact-us. Regards, ReasonLabs Support Team
its no works for me
By yanaisy N.
Response from ReasonLabs· Jun 7, 2024
Hello yanaisy, We will be happy to address any specific concerns you may have quickly and directly by using the "help" widget available in all of our products or alternatively by contacting us via our contact form at https://reasonlabs.com/contact-us. Regards, ReasonLabs Support Team
Die Verbrecher von ReasonLabs versuchen schon seit Tagen, Geld von meinem Konto einzuziehen für ein Abonnement das ich längst gekündigt habe. Ebenfalls seit Tagen spammen diese dreckigen Betrüger mein Emailpostfach mit immer denselben Emailnachrichten voll! Gebe Gott, dass mir keiner von diesen Dreckschweinen über den Weg läuft, denn ich könnte in diesem Zusammenhang für nichts garantieren!! Leute lasst auf jeden Fall die Finger weg von dem Mafiaclub ReasonLabs !!!
By Kerst M.
Response from ReasonLabs· Jun 7, 2024
Dear Kerst, Our company, ReasonLabs, is one of the leading consumer security products, an OPSWAT gold member (https://www.opswat.com/partners/reasonlabs) and holds a Microsoft MVI certification (https://support.microsoft.com/en-US/windows-antivirus-software-providers). Please note that following your request a couple of days ago, we immediately cancelled and refunded your subscription. We will be happy to address any additional concerns you may have via our contact form at https://reasonlabs.com/contact-us. Regards, ReasonLabs Support Team
A lot of bugs. Sometimes it connects and sometimes it says its connected but its not. I've repaired the program several times. If I start the program 90% of the time it just crash's to a black square on my desktop. It seems like it crash's less when I use "wire guard" instead of "Open VPN". Can this be solved? Thanks, Mark P.S. I use to have Nord VPN but never had issues.
By Mark G.
Response from ReasonLabs· Jun 7, 2024
Hello Mark, We sent you and email with details how to troubleshoot the issue you may experience. We will be happy to address any specific concerns you may have quickly and directly by using the "help" widget available in all of our products or alternatively by contacting us via our contact form at https://reasonlabs.com/contact-us. Regards, ReasonLabs Support Team
I purchased a product called RAV End Point Protection and am not satisfied. I intended to cancel the subscription and have been writing to them to cancel, but I have received no response at all. There is a 30-day refund policy.
By Thirumurugan S.
Response from ReasonLabs· Jun 3, 2024
Dear Thirumurugan, Please note that following your original request to our support a week ago, we immediately cancelled and refunded your subscription. An email with the confirmation was sent to your inbox. We will be happy to address any additional concerns you may have via our contact form at https://reasonlabs.com/contact-us. Regards, ReasonLabs Support Team
I don't know exactly what you even do
By Eric C H.
This app and Chrome extension, ReasonLabs, keeps returning even though I have never installed it or opted to install it with something else. I am not downloading torrents or visiting suspicious websites, but still, every week, this extension tries to load back into Chrome, and I have to report it to Google repeatedly. Even though this might be a legitimate company, how they try to make their software known is very suspicious and inappropriate. I didn't want your software, and never installed it willingly, but it keeps coming back.
By François L.
Response from ReasonLabs· Jun 2, 2024
Hello François, The Online Security extension is a robust solution that keeps your web browsing secure and enhances website safety. For quick removal instructions, please refer to our "How To Quickly Remove Online Security from your Browser - Troubleshoot Guide" at https://reasonlabs.com/faq/how-to-remove-online-security. Additionally, you can visit the guide provided at https://youtu.be/39cgGa6jhxg to remove the extension from your browser. The activation of the extension is done actively by the user in the appropriate browser, as you can see in this tutorial video: https://youtu.be/g49PAV9ewJA. If you encounter any issues or require further assistance, please don't hesitate to reach out to our support team at https://reasonlabs.com/contact-us. Best regards, Reason Support Team
This company charged my card when I’ve never even heard of them. I have always used Norton. Watch out for them. I am going to the bank tomorrow to file a complaint!
By Raven C.
Response from ReasonLabs· May 16, 2024
Hello Raven, ReasonLab Online Security extension provides an additional security layer to your browser, as it scans and removes unwanted notifications, blocks phishing sites and malicious files, as well as enhances your privacy. To ensure that we can assist you effectively, we sent you a request via TrustPilot to share details about your order. This will allow us to reach out to you directly and provide the assistance you may need. We would also be happy to address any specific concerns you may have quickly and directly by using the "help" widget available in all of our products, or alternatively, by contacting us via our contact form at https://reasonlabs.com/contact-us. Regards,
