Very informative
Very informative, approachable and caring staff. Very responsive to questions and lab results came very quickly.
By Elise C.
Monday, November 9, 2026 · Customer reviews of US businesses
The Fair Hearing score
Average
186 reviews
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Honesty, pricing, process and quality scores appear once 5 customers have rated them.
We use a patient-focused approach and an advanced mold test kit to help those suffering from 15 common and toxic mycotoxins produced by indoor mold contaminants.
RealTime Laboratories (realtimelab.com) has 186 customer reviews on The Fair Hearing, with an average rating of 3.7 out of 5.
186 approved reviews, newest moderated first
Very informative, approachable and caring staff. Very responsive to questions and lab results came very quickly.
By Elise C.
Awesome service! Fast results!
By Sandra B.
This lab does awesome work. I have done a few tests with them. They're so helpful if you have any questions and very prompt. 👍
By Miranda C.
I emailed for a refund and never received a response.
By Roger D.
Response from RealTime Laboratories· Sep 23, 2021
Hello Roger, We are sorry to hear you didn't receive a response. Can you please email me with the details? [email protected]
Didn’t send me the right order, didn’t respond to customer service email requests, awful business that someone’s trying to run completely hands off - they don’t care about you
By Jeremy H.
Living in England and ordering from the US I didn't know how long the Emma test kit I ordered was going to take to get here but it arrived very quickly by Fedex. Getting the test kit returned by Fedex was a different matter. I was not able to find a telephone number for them that worked. Not the fault of Real Time Labs though. When I finally got the packet collected it got there quickly and I got the result quite quickly in the time frame that was suggested so all in all it was a good experience.
By Sandy H.
We had black mold in our walls and my son was suffering from mycotoxin illness, which was confirmed via a Great Plains Mycotoxin lab test. I ordered RealTimes EMMA test to see if it would show the mycotoxins in his room before we remediated. We wanted to find a reliable test that could identify the problem in other homes in case we decide to move. RealTime labs' Mycotoxin and mold test (EMMA) did not show any levels of mycotoxins in that room. We only provided samples in that room. We opened up the wall right after completing the test at Real Time labs and sure enough there was a full wall of black mold. I don't trust RealTime labs to identify a mold problem in my home after doing the EMMA test.
By Linda T.
Response from RealTime Laboratories· Aug 23, 2021
Hello Linda, we understand your concern. Did you call us for a consultation? Usually, people who receive confusing results will call to request a consultation before giving up on our test. There could be many reasons as to why your EMMA didn't show any positive signs of mold. Please call our Environmental Sales Director, Paul at 972-492-0419 ext. 115. Thank you!
Very fast and thorough.
By Kirsten E.