RealTime LaboratoriesReviews of realtimelab.com

Good: website ordering was easy, and kit arrived in a reasonable amount of time with good instructions. Bad: I collected my sample and prepared the kit for mailing, then realized I had made a mistake and needed RealTime's advice about re-using or getting a new kit. Two phone calls (choosing different options) resulted in being disconnected; a message over the website was not answered; an email was not answered. Finally a third phone call was answered, by someone not equipped to assist me and who said she'd ask the appropriate person to get in touch with me. I have not heard from anyone. Not-Yet-Determined: I have not sent in the specimen yet for processing, so cannot say how that went or what the results are like. CUSTOMER SERVICE NEEDS SIGNIFICANT IMPROVEMENT

The instructions I received from Real Time Labs were completely inadequate and confusing. I called them twice to get clarification and got someone's voicemail. No one returned my calls. Not a good experience.

The program was clinically focused and relevant with practical tips. It was dense with information so I will need to review it again. Mold remains a big and complex topic, but this was a great foundation.

I ordered the Environmental Mold & Mycotoxin Assessment (EMMA) from Realtime for $399 and another mycotoxin test kit analyzed by Environmental Diagnostics Laboratory (EDLab) for $82. Both tests claim to use the ELISA technology, but EDLab's test only screens for Trichothecenes. Realtime's screens for 3 additional mycotoxin 'families'. Both tests required a large dust sample, which I collected from behind our refrigerator on the same day, and only minutes apart. The results from RealTime indicated that there were no mycotoxins found within my dust sample, to a precision of roughly 1 ppb (parts per billion). However, the results from the other lab indicated that there were 128.5 ppb (parts per billion) of Trichothecene mycotoxins found within my sample. That is a HUGE discrepancy. Especially considering that some mycotoxins demonstrate health affects in animals when consumed orally at a mere 20 ppb. Not long after, I had a urine analysis done which revealed I had elevated levels of OTA in my urine. OTA is one of the mycotoxins included in Realtime's EMMA screening which they reported as negative. Since then, I have had 2 additional dust samples analyzed by EDLab. The mycotoxin levels reported by their analysis are reflected in our clinical symptoms, so I'm inclined to believe Realtime's results were a false negative. I have emailed RealTime to inquire about what may have caused the discrepancy between the results. But no one has responded to my queries. I understand that things happen, samples get contaminated, etc. And I'm surprised and disappointed that a business founded in scientific truth is not interested in exploring why their results did not match another lab's, or our clinical symptoms, or the urine analysis results.

Love this lab - supportive point of care tools for clinicians with a focus on research-based interventions. Great!

The testing was fine. I just felt the follow up consult with the Dr. was lacking. He did not seem to have helpful information regarding the results and any suggestions.

Specimen was easy to obtain, contain and ship. Very quick delivery of results and thorough report.

Great customer service, prompt responses, and quick turnover on results, very happy with the whole process.