Excellent experience
Excellent experience. Very pleasant and professional. Quick response to questions. Online entry of information and documents worked well
By John M.
Monday, November 9, 2026 · Customer reviews of US businesses
The Fair Hearing score
Excellent
689 reviews
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Honesty, pricing, process and quality scores appear once 5 customers have rated them.
We make the loan process easier and more efficient. Our world class team of experts and cutting edge technology has helped more than 50,000 people with their home lending needs
Real Genius (realgenius.com) has 689 customer reviews on The Fair Hearing, with an average rating of 4.7 out of 5.
689 approved reviews, newest moderated first
Excellent experience. Very pleasant and professional. Quick response to questions. Online entry of information and documents worked well
By John M.
All items went fairly well. I would have preferred more periodic updates during the process which I could not ascertain when accessing my account during the processing. Also, I was asked to provide the same documents a couple of times.
By Satisfied C.
Excellent and easy process. Mr.Matt Brodtman is very knowledgeable and was very helpful from the beginning to the end. HAPPY EXPERIENCE!
By Nadia Z.
Very Simple ConsumerDirect made it simple and easy to refinance my home. They were able to give me the best rates for the best cost to refinance my home.
By Josh
The team was helpful thru out the process and were prompt with their response for any questions. I got the best rate and I part of that reason is the team that was assisting me.
By Mudassir A.
Josh answered all my questions. He was very knowledgeable and kind. Jon Wilkins
By Jon W.
Second time working with Pat Moore and his team. Great experience both times. Great communication and they made an overwhelming transaction easy. Also very reasonable fees and competitive rates. Will definitely be back if I need financing again.
By Shawn
Mike R (loan officer) and his team was very helpful and efficient in getting us across the finish line for two refi loans back to back.
By Jogesh B.