Monday, November 9, 2026 · Customer reviews of US businesses
The Fair Hearing score
Excellent
689 reviews
Real GeniusSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
We make the loan process easier and more efficient. Our world class team of experts and cutting edge technology has helped more than 50,000 people with their home lending needs
Real Genius (realgenius.com) has 689 customer reviews on The Fair Hearing, with an average rating of 4.7 out of 5.
689 approved reviews, newest moderated first
Other than the long wait time everything was smooth and so far seems to be working well. To be fair understandable as a lot of people were getting new mortgages or refinancing. It would have been better if there were more updates while I waited from the firm rather than me chasing the loan officer.
By Boston C.
I am extremely happy with the entire experience with Consumer Direct Mortgage and the loan I have with First Bank. Their site is really great! You can play around with extra payments to see how you might be able to pay down the mortgage faster. Definitely recommend.
By Customer
The appraiser used hated our home. We live in an area where you can make house values say anything you want; 100k houses are next door to 500k houses. She turned her nose up at our house because it wasn't good enough for her. Our home is the only house I know of that fell 10k in value even after we put in 50k of work into it in the last year (effectively 130k LESS than zillion value). I can't consider refinancing with ConsumerDirect again knowing that they'll send appraisers like her to my house and charge me 550 for it then reject my application.
By Me
Response from Real Genius· Jan 12, 2022
We appreciate you taking the time to leave us a review. We will share your comments with our appraisal management company.
Great Experience
By Kevin T.
Originally everything was great. As the process progressed the service got extremely bad. They lost documents and repeatedly asked for irrelevant documents. If it wasn't for my realtor I would have pulled out. It was the worst experience I've ever had!
By KB
Response from Real Genius· Jan 12, 2022
Thank you for taking the time to leave us a review. We will review your file with our management team.
Top notch Service. I highly recommend ConsumerDirect!
By Gregg M.
I've obtained two mortgages from ConsumerDirect Mortgage/FirstBank in the last year and have had a great experience in both cases.
By John R.
Helpful support, thanks!
By David S.
