Very Satisfied customer
Quick, professional, easy process.
By Walter
Monday, November 9, 2026 · Customer reviews of US businesses
The Fair Hearing score
Excellent
689 reviews
Select a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
We make the loan process easier and more efficient. Our world class team of experts and cutting edge technology has helped more than 50,000 people with their home lending needs
Real Genius (realgenius.com) has 689 customer reviews on The Fair Hearing, with an average rating of 4.7 out of 5.
689 approved reviews, newest moderated first
Quick, professional, easy process.
By Walter
I was so pleased with everyone on your team they were on every single transaction I will definitely recommend you
By Alfredo C.
Misleading on terms, fees, and how to fund.
By john
Response from Real Genius· Jan 18, 2022
Thank you for taking the time to share the feedback with us. We will share your comments with the team
Rod is the best! Responsive, knowledgeable, thorough, & detail oriented. Highly recommend him!
By Yutonah
goo streamlined process
By Hai D.
Speedy and thorough and simple. Very good experience!
By Jerome T.
great experience.
By Chip
The customer service and quotes were clear and helpful. They provided key information for me to make informed decisions. The rep returned calls promptly when unavailable to answer on first call. The processing was smooth. I highly recommend FirstBank as a mortgage provider.
By DWilliams