ReadyRxReviews of readyrx.com

Response from ReadyRx· Apr 20, 2026

Cricket, this is incredible to read, thank you for taking the time to share it. We’re so glad the speed of delivery and follow-up stood out, especially compared to your past experiences. That check-in call is something we care a lot about, making sure you feel confident and supported right from the start. It means a lot to hear you’d recommend us. We’re really happy to have you with ReadyRx. —The ReadyRx Team

Response from ReadyRx· Apr 20, 2026

Ivy, we’re sorry to hear about your experience. This is not how we want anyone to feel when interacting with our team. We’re unable to locate an account under this name, so there may be a mismatch in the information provided. That said, we want to address a few of the concerns you raised. Our subscription includes a reminder window prior to renewal, and cancellation requests need to be submitted before a prescription moves into the filling stage. Once processing begins, we’re not able to stop or reverse the order. Our team may also ask a few questions before completing a cancellation, but if a patient confirms they want to cancel, that request is honored. Regarding your experience with injection site discomfort, that’s something we would want to review with you directly so we can provide proper guidance and support. We understand how frustrating this situation feels, and we would genuinely like the opportunity to look into your case and clarify what happened. Please reach out to our Care Team so we can review your account and assist you further. —The ReadyRx Team

Response from ReadyRx· Apr 20, 2026

Jeff, we’re sorry for the frustration here. Receiving an incomplete shipment is not the experience we want for anyone. When you contacted our team, we did respond right away and sent a follow-up email requesting photos of the package so we could escalate this to the pharmacy and resolve it for you. Those photos are required for us to verify and move forward with a replacement. At this time, we haven’t received that information, which has delayed our ability to take action on your case. We understand how frustrating that feels on your end, but we do need that documentation to proceed. If you’re still open to resolving this, please reach out to our Care Team and send over the requested photos. We’re here and will do everything we can to help once we have what’s needed. —The ReadyRx Team

Response from ReadyRx· Apr 20, 2026

Ms. Hopkins, we appreciate you taking the time to share this feedback, and we’re sorry this has been frustrating. We understand how concerning it is to feel like you’re not getting timely responses or clear answers. That’s not the experience we want you to have, and we take that seriously. We also want to clarify the dosing question in a more straightforward way, because this is where a lot of the confusion seems to be coming from. Your NAD+ vial contains a total of 1000 mg within a 5 mL solution. The “units” you’re referencing are simply a way of measuring how much liquid you are drawing from that vial, not the total amount of NAD+ you were prescribed. Because of that, increasing your units per injection means you are using more of the same vial more quickly, not that the original prescription was insufficient or misleading. The initial dosing is intentionally conservative so you can assess tolerance and adjust gradually over time. That said, this should have been explained clearly from the start, and we understand why it felt confusing and frustrating without that context. We also want to clarify that when our team reached out, the intention was to address your concerns and provide support, not to pressure you to change your review. We’re glad we were able to connect with you, but it’s clear we could have done a better job with communication and setting expectations. If you’re open to it, we’re here to make sure you have clear, direct answers and feel confident moving forward. —The ReadyRx Team

Response from ReadyRx· Apr 10, 2026

Thank you for the feedback. We’re glad the customer service stood out and that you had a great experience. —The ReadyRx Team

Response from ReadyRx· Apr 20, 2026

Dane, we’re sorry for the frustration here. This isn’t the experience we want for anyone. We did encounter a system issue that caused delays in some prescriptions being sent to the pharmacy, which may explain the conflicting updates you received. We understand how that would feel confusing, especially when you’re trying to make a decision about your order. We’re also unable to locate an account under this name, so there may be a mismatch in the information provided. If you’re open to it, please reach out to our Care Team so we can review your specific order, clarify what happened, and make sure you’re taken care of. —The ReadyRx Team

Response from ReadyRx· Apr 9, 2026

Faith, thank you for such kind words. We’re so glad you felt cared for and supported—that’s exactly the experience we strive to provide. Fast, attentive, and compassionate care makes all the difference, and we’re happy that came through for you. —The ReadyRx Team

Response from ReadyRx· Apr 9, 2026

Paul, thank you for sharing this. Being able to speak with a real person and get clear guidance is something we take seriously, so we’re glad that support made a difference for you. We’re here anytime you need us. —The ReadyRx Team