Awesome service that I recommend to…
Awesome service that I recommend to everyone!
By Keith
Response from Reach Mobile· Sep 7, 2020
Thanks for recommending us!
Monday, November 9, 2026 · Customer reviews of US businesses

The Fair Hearing score
Excellent
499 reviews
Select a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Reach is a purpose-driven mobile carrier that costs less and cares more. Our affordable wireless plans run on America’s largest, fastest, and most reliable 5G network. Come join other savvy savers who have voted Reach the #1 consumer-rated mobile service on Trustpilot with 4.9/5 stars! • The nation's largest and fastest 5G network • Amazing 24/7 customer support • Save more with Best Fit™ - the plan that pays you back • Get a plan, Give a plan - empower women and students in needDownload the app to sign-up, activate your service, and more... -Manage your plan -View data usage -Purchase data top-ups -Manage autopay and billing -Turn on international roaming and international calling -24/7 chat support Getting started is simple: 1. Select your plan online 2. Get your Welcome Kit in the mail 3. Activate from the convenience of home Can't wait for you to join us!Check Phone CompatibilityView Plans
Reach Mobile (reachmobile.com) has 499 customer reviews on The Fair Hearing, with an average rating of 4.9 out of 5.
Showing 465 reviews with 5 stars · Clear filters
Awesome service that I recommend to everyone!
By Keith
Response from Reach Mobile· Sep 7, 2020
Thanks for recommending us!
Reach Mobile Is the Best Service I've Ever Had! I have a plan that saves me hundreds of dollars each year and makes a difference. And Reach's customer support is Customer Success.
By Jonathan
Response from Reach Mobile· Sep 7, 2020
You're darn right! It's one thing to have customer support but to exemplify customer success is another. And it's great to know that we've saved you hundreds to boot!
Reach mobile provides phone access to those less fortunate, and has the best customer service I've experienced. Personable people who do their best to ensure your questions/issues are resolved asap. And since they utilize either sprint or verizon towers you do not have to worry about service. Best phone service provider out there.
By Xavier
Response from Reach Mobile· Sep 7, 2020
It's one thing to have great mobile service but another to know that your connectivity goes towards helping those less digitally fortunate. And we're happy to know that our customer success team has set the bar for what customer service SHOULD be!
REACH has always been very responsive and helpful and their plan for donating to those in need is great! I’m so glad that I found REACH!
By Lisa
Response from Reach Mobile· Sep 7, 2020
Helping others is at of the core of Reach. Whether we're helping to find your best plan, troubleshoot your service or enable connectivity for those who can't afford it, it all boils down to helping others. Thanks for doing YOUR part in helping to connect those in need!
Great experience good service,just a lot less expensive and still on a major network.
By Gene
Response from Reach Mobile· Sep 7, 2020
Saving money AND enjoying the ride is all part of the Reach experience. Thanks for the kind review, Gene!
I was having an issue with connectivity. The amazing tech staff at Reach were so patient and kind helping me troubleshoot. I felt I had a bunch of friends helping me out - so polite and helpful... and funny. It turns out it was an issue with my iPhone model and had nothing to do with Reach.... which I think they suspected all along but nonetheless helped me for a VERY long time. I love this company.
By Bonnie
Response from Reach Mobile· Sep 7, 2020
We pride ourselves on our friendly customer success team... and we look at our mobile service subscribers more like friends than 'customers'. And who said that you can't have fun (and a sense of humor) while figuring out the bumpy technology road? Determining someone's issue is more like a puzzle than a chore... and gosh, we love puzzles!
Excellent customer service! Saving a ton of money each month on our cell phone bill while still maintaining high quality service.
By Paul
Response from Reach Mobile· Sep 7, 2020
Who says you can't have high quality customer service AND mobile service? Not us! Happy you found the best of both worlds.
Best phone service I’ve ever had. Thank goodness in these challenging times I have a phone service that is reliable and doesn’t charge exorbitant amounts for their service. Thank you Reach Mobile!
By Linea
Response from Reach Mobile· Aug 25, 2020
Cost savings mean nothing if the coverage isn't there. Happy to hear that we're saving you money and providing a reliable service. Who says you can't have your cake (quality service) and eat (love) it too?