Monday, November 9, 2026 · Customer reviews of US businesses
The Fair Hearing score
Excellent
499 reviews
Reach MobileSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Reach is a purpose-driven mobile carrier that costs less and cares more. Our affordable wireless plans run on America’s largest, fastest, and most reliable 5G network. Come join other savvy savers who have voted Reach the #1 consumer-rated mobile service on Trustpilot with 4.9/5 stars! • The nation's largest and fastest 5G network • Amazing 24/7 customer support • Save more with Best Fit™ - the plan that pays you back • Get a plan, Give a plan - empower women and students in needDownload the app to sign-up, activate your service, and more... -Manage your plan -View data usage -Purchase data top-ups -Manage autopay and billing -Turn on international roaming and international calling -24/7 chat support Getting started is simple: 1. Select your plan online 2. Get your Welcome Kit in the mail 3. Activate from the convenience of home Can't wait for you to join us!Check Phone CompatibilityView Plans
Reach Mobile (reachmobile.com) has 499 customer reviews on The Fair Hearing, with an average rating of 4.9 out of 5.
Showing 465 reviews with 5 stars · Clear filters
Great cell service at lower cost than Verizon. Travelled over 5 southwestern states and got great coverage where my old carrier would have nothing. Easy app. Highly recommend.
By Jay
Response from Reach Mobile· Sep 10, 2020
Thanks, Jay! Great coverage, easy app, lower cost. Good to know we're ticking all those boxes!
I contacted customer service for an address change & they immediately looked up to make sure I would get good reception in my new area. They were very helpful.
By Janet A.
Response from Reach Mobile· Sep 10, 2020
We think it's important to be happy with your carrier AND satisfied with your network connectivity. Whether your here or there, we want to ensure that Reach is there for you for the long haul. We're in the business of win-win!
I am very pleased with the service as I live in a wooded rural area and always had to walk outside to talk. Reach lowered my bill this month because my data use was so low. What company does that without even asking?
By Dennis P.
Response from Reach Mobile· Sep 9, 2020
Sounds like heaven - from your picturesque surroundings to your A+ mobile service! Happy to hear that you're able to stay connected while yet so far away. We're pleased to have you as a Reach customer and save you money while we're at it.
My experience with Reach has been excellent. To make a long story short, I had no service on my new Galaxy Note20 due to a BYOD issue with Xfinity mobile... it meant I had no xfinity service for weeks, and had to look elsewhere... that's when I found Reach Mobile. I ordered a Startup SIM, which Reach sent on time to USPS, but got stuck there. I reached out to Reach Support after a couple of days, explained my situation, and Cyan and the team helped get 2nd SIM card to me before my weekend trip, expediting via priority express, which they normally don't do. I received the SIM in a day, and Cyan helped me by phone through a startup issue same day...my Reach service was turned on that evening, and I had a phone again! Reach cust exp team really helped me out... over and above. It's been about a week, and service is working just as it should... Thanks Reach!
By Art D.
Response from Reach Mobile· Sep 7, 2020
Hi Art! Ya know, sometimes technology can be finicky and USPS can be delayed... but the one thing you know you can rely on is the proative and empathetic nature of the Reach customer success team! Happy to hear that you are finally connected with a reliable service. We're here for you anytime!
My partner and i are very happy with reach mobile. The service is top notch, switching was easy, and the message behind the company is commendable. I am suggesting them to all my friends.
By Geff R.
Response from Reach Mobile· Sep 7, 2020
Thank you for recommending Reach to your friends! We think that everyone should be very happy with their mobile service.
I switched to Reach Mobile. Because it's cheaper than the att plan I had with no one telling me that," your breaking up" Reach has been real good and a good price and best thing it's on the Verizon network.
By Marty
Response from Reach Mobile· Sep 7, 2020
Cheaper price and better coverage. What more could you want? Happy you found us!
There isn't much to say just that I'm very happy with your service, never had issues and hope that you will remain my provider for many years to come. Thanks again! Natalie
By Natalie Roskovits Von L.
Response from Reach Mobile· Sep 7, 2020
HAPPY is what we like to hear! We look forward to being your provider for many more years!
Reach has been awesome! They helped me with set up, since I am tech challenged, they helped handle issues with my former carrier, the coverage/service has been identical to what I had with my former provider (which was excellent), for a much more affordable rate!
By Correen
Response from Reach Mobile· Sep 7, 2020
Aw, thanks Correen! We think that for a so-called 'tech-challenged' individual, you are quite adventurous to try a digital-only mobile service... and you hit the jackpot! We're excited to see less tech-saavy individuals take the plunge (and oh, isn't the water so nice?!). Welcome!
