Reach MobileReviews of reachmobile.com

Julie help me so much as I am a new user with a smart phone. She was so helpful. I can not say enough.

The best customer service I've ever had for a phone, and top 3 for all customer service experiences ever. Great coverage and prices. Socially responsible. I couldn't ask for anything more.

I was pleasantly surprised at the value for my money! Needed an inexpensive phone plan quickly and that's exactly what I received. Haven't had any service issues, and data has been great!

I can't even tell you how happy I am to be out of the Verizon cycle of high bills and bad customer service. We've had Reach for about a year (?) now, and I've found it everything as promised… sensible billing, super-helpful people on the other end of the help chat, and good coverage. We tell all our friends and family to give it a try if they can.

The only issue I have setting up our new account was caused by me rushing and not following directions. Customer Support helped resolve the issue quite quickly. We've had the service for a couple of months now - and are very happy we changed!

I recently switch to Reachmobile and couldn't be happier. Key priorities for me: Verizon service, international texting, international roaming whenever I travel (at a reasonable prices), hotspot, flexible data plan, excellent (most importantly prompt) customer service, mobile app to adjust service. After a lot of research I landed on Reach mobile. So far excellent experience and I would highly recommend.

At first the evening the SIM card was delivered I attempted to generate a transfer PIN using the Verizon Android app to no avail. I reached Cyan at Reach Mobile. After a while, it was too late to reach Verizon snd she planned on getting them the next day. In the morning I decided that the Verizon app was defective so I logged on to the Verizon site through the phone browser. I was able to generate a PIN. The directions said to log in again using a personal PIN, but it wasn't clear. I had no personal PIN as the only PIN I was aware of was for Voice mail. Assuming my site password was used. That made for chaos. Cyan said they had a system problem. I decided the PIN needed to be killed. Back through the browser, I was able to edit it and deleted it. This time I was able to generate the PIN, found a place for a personal PIN, created one, and texted Cyan She quickly texted back that it worked. Several things to help would be for the programmers to test the app with a smartphone, not a desktop. When there is a need to receive a code it should be done through text. PINs seem to be at least 3. They should be distinctly identified. The app needs to be corrected and tested. The two-way passing codes needs to take into consideration that the user end is being done on the smartphone. The customer service was excellent as is the phone service.

Communication, preparation via videos and text, and customer service were excellent., switching and activation was easier and faster than I had dared hope.