No drama
The person who helped me laid out all of my options clearly and moved through the process quickly.
By Eaton Conservation D.
Response from Reach Mobile· Sep 19, 2023
Thank you so much for the review!
Monday, November 9, 2026 · Customer reviews of US businesses

The Fair Hearing score
Excellent
499 reviews
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Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Reach is a purpose-driven mobile carrier that costs less and cares more. Our affordable wireless plans run on America’s largest, fastest, and most reliable 5G network. Come join other savvy savers who have voted Reach the #1 consumer-rated mobile service on Trustpilot with 4.9/5 stars! • The nation's largest and fastest 5G network • Amazing 24/7 customer support • Save more with Best Fit™ - the plan that pays you back • Get a plan, Give a plan - empower women and students in needDownload the app to sign-up, activate your service, and more... -Manage your plan -View data usage -Purchase data top-ups -Manage autopay and billing -Turn on international roaming and international calling -24/7 chat support Getting started is simple: 1. Select your plan online 2. Get your Welcome Kit in the mail 3. Activate from the convenience of home Can't wait for you to join us!Check Phone CompatibilityView Plans
Reach Mobile (reachmobile.com) has 499 customer reviews on The Fair Hearing, with an average rating of 4.9 out of 5.
Showing 465 reviews with 5 stars · Clear filters
The person who helped me laid out all of my options clearly and moved through the process quickly.
By Eaton Conservation D.
Response from Reach Mobile· Sep 19, 2023
Thank you so much for the review!
I needed to update my autopay account information. I chatted with the customer service rep. and within just a few minutes the process was complete. She stayed online to verify the update. Best chat service I have ever experienced.
By Peter
Response from Reach Mobile· Sep 15, 2023
This is wonderful to hear! Thank you so much for the review.
I'm genuinely delighted with Reach's customer service. I emailed them about an issue I was having with my voice mail, and they emailed me back within an hour to say it was resolved (and it really was!). No waiting on hold forever, no messing around with a chatbot, no long and futile search for an email address through which to contact them - reporting and getting a resolution for my issue was fast and so easy.
By Stacy W.
Response from Reach Mobile· Aug 18, 2023
Wow, thank you SO much for such a kind review! Our representatives sure do set the bar high for Customer Service standards!
Easy, affordable, great customer service throughout all the years I've been a user. Thank you!
By Ashley
Response from Reach Mobile· Aug 18, 2023
This is great to hear, thanks for the review!
Very easy to get the info I needed from Reach via the Chat feature. Madhav was helpful and took care of all my questions. Thank you!
By Gabrielle
Response from Reach Mobile· Aug 15, 2023
Wow, thank you SO much for such a kind review!
Fantastic customer service as usual! Amazing to be able to just send an email and get a response within an hour that solves the problem. No waiting on hold, back and forth messages, etc.
By Peter
Response from Reach Mobile· Aug 11, 2023
We appreciate the kind words! We hope you continue to love your Reach Mobile services!
Awesome support. You can sign up for more gb data plan and they charge the lower plan rate depending on what you used. Great people!
By KENNETH
Response from Reach Mobile· Aug 9, 2023
We are so glad to hear that! We hope you continue to love your Reach Mobile services!
I had a funky PW reset issue that I needed help with. After some troubleshooting, I got a human in chat to help me, and the issue was resolved quickly.
By Paul
Response from Reach Mobile· Jul 12, 2023
Thank you so much for the review! We are happy to see your issue was resolved and we hope you continue to enjoy your Reach service!