Monday, November 9, 2026 · Customer reviews of US businesses
The Fair Hearing score
Excellent
499 reviews
Reach MobileSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Reach is a purpose-driven mobile carrier that costs less and cares more. Our affordable wireless plans run on America’s largest, fastest, and most reliable 5G network. Come join other savvy savers who have voted Reach the #1 consumer-rated mobile service on Trustpilot with 4.9/5 stars! • The nation's largest and fastest 5G network • Amazing 24/7 customer support • Save more with Best Fit™ - the plan that pays you back • Get a plan, Give a plan - empower women and students in needDownload the app to sign-up, activate your service, and more... -Manage your plan -View data usage -Purchase data top-ups -Manage autopay and billing -Turn on international roaming and international calling -24/7 chat support Getting started is simple: 1. Select your plan online 2. Get your Welcome Kit in the mail 3. Activate from the convenience of home Can't wait for you to join us!Check Phone CompatibilityView Plans
Reach Mobile (reachmobile.com) has 499 customer reviews on The Fair Hearing, with an average rating of 4.9 out of 5.
Showing 465 reviews with 5 stars · Clear filters
Great customer service. Great coverage. Fair pricing. Very happy with Reach Mobile.
By Laura M.
Response from Reach Mobile· Apr 5, 2021
Hi Laura, thank you for pointing out our strengths so eloquently! We think you deserve all those things and more. Thanks for choosing Reach!
Nice to have someone help us through the process.
By Michelle
Response from Reach Mobile· Apr 5, 2021
We like people, too! Glad your Reach experience has proven that to be true. Thanks for choosing us as your mobile provider :)
Very nice people to work with. Customer service is their byword. The system works as well as the big boy company at a better price.
By Charlie J.
Response from Reach Mobile· Apr 5, 2021
You said it better than we can. Enjoy the "big network" connection and all those savings! Welcome to Reach!
Reach Mobile is far and away the best of the best. Reetika is an excellent customer service agent!!
By Reviewer
Response from Reach Mobile· Apr 5, 2021
Why, thank you. We think you deserve the best!
I placed an order without checking true accuracy and used the chat service to update an order already in progress. Anita did a great job of handling the issue professionally and updated my changes in a timely manner while being clear on the time she needed to execute while she stepped away from the chat. Excellent service via chat during this experience.
By Cbuckstabarr
Response from Reach Mobile· Apr 5, 2021
Nice! There is nothing worse than waiting on chat and having no idea where the rep went, right? We value your time AND value you as a customer. Welcome!
Supper fast help and they solved my problem in under 3 minutes.
By Starchild2121
Response from Reach Mobile· Apr 5, 2021
Woo, 3 minutes! Glad we could get the problem troubleshooted and get you back to doing your thing ASAP. Thanks for sharing your experience!
Smooth Transfer and Number Port. I have now ported all our phones to Reach. Their customer service is second to none. Very pleasant and knowledgeable.
By Jim
Response from Reach Mobile· Mar 26, 2021
Welcome to Reach, Jim and family!! It's great to hear your switch to Reach was smooth. It only gets better from here! Thanks for choosing us as your mobile provider, we're happy to have you onboard.
The people I interacted with at Reach in assisting me activate my service were amazing. I felt like I was dealing with friends. They are competent, professional, friendly, PATIENT, knowledgeable, and had a ton of empathy for me and my issues, some self inflected! Never did I ever feel like the Reach folks thought they were dealing with an imbecile (me) as so many tech support folks tend to do. I can't wait for an issue to pop up so I can call 'em again! Koodoos to all at Reach.
By Jack K.
Response from Reach Mobile· Mar 26, 2021
Jack, you have us smiling from ear to ear! Tech is supposed to make our lives simpler, but so often it leaves us scratching our heads. (You are NOT alone in that!) Thankfully, we have tech and mobile service gurus who love talking to people like us. Call us anytime.
