Monday, November 9, 2026 · Customer reviews of US businesses
The Fair Hearing score
Excellent
499 reviews
Reach MobileSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Reach is a purpose-driven mobile carrier that costs less and cares more. Our affordable wireless plans run on America’s largest, fastest, and most reliable 5G network. Come join other savvy savers who have voted Reach the #1 consumer-rated mobile service on Trustpilot with 4.9/5 stars! • The nation's largest and fastest 5G network • Amazing 24/7 customer support • Save more with Best Fit™ - the plan that pays you back • Get a plan, Give a plan - empower women and students in needDownload the app to sign-up, activate your service, and more... -Manage your plan -View data usage -Purchase data top-ups -Manage autopay and billing -Turn on international roaming and international calling -24/7 chat support Getting started is simple: 1. Select your plan online 2. Get your Welcome Kit in the mail 3. Activate from the convenience of home Can't wait for you to join us!Check Phone CompatibilityView Plans
Reach Mobile (reachmobile.com) has 499 customer reviews on The Fair Hearing, with an average rating of 4.9 out of 5.
Showing 465 reviews with 5 stars · Clear filters
Wish I could give 10 stars! I’m 80yo and have NEVER experienced such awesome customer service! You have set the bar high! Blessings to all of you!
By Linda
Response from Reach Mobile· Jun 23, 2021
Ten stars! <3 We do love setting the bar high - why not treat customers how we would want to be treated? Thank you, Linda!
Great value for the money. I've had NO problems with service or billing or anything. I highly recommend Reach Mobile.
By Suzanne F.
Response from Reach Mobile· Jun 23, 2021
Thank you so much, Suzanne! <3
Reach Mobile has worked seamlessly and with a rapid response time in serving my elderly father and me. In his case, he has become unable to use a cell phone and they were very patient and helpful while we tried to figure it out. I would recommend them 100%! Not to mention the reasonable price.
By customer
Response from Reach Mobile· Jun 23, 2021
Thank you so much for the kind words for our team! <3
Soooo given that a cellphone carrier is a necessary evil, as was a landline carrier previously. Over the years have had several cell carriers, only wish that had had this carrier from the beginning (late 80’s). This carrier is unlike any have had in the past. Obviously not modeled after the other carriers. Seems they actually treat as a paying customer, not an annoyance! Customer service is extremely friendly & cooperative, not to mention responsive. Price is extremely competitive & fair. Overall a stellar experience. Will continue to recommend to others.
By E A.
Response from Reach Mobile· Jun 23, 2021
We also wish we could have been around - imagine the amount of happy customers like yourself! We definitely pride ourselves on differentiating from the other guys - thank you for recognizing how much we care about our customers and for the stellar review <3
Switched from Verizon a few years ago and some things are the same, some are different. Same - service is the same. Phone still shows Verizon at the top, uses Verizon's towers. Different - I save between $35-$50 every single month, depending on how much data I use. My bill literally went from $85 to $35 per month and I've saved $1000 or so in just two years. That's bananas. Another difference is that when I call them, a real person answers the phone.
By Rich G.
Response from Reach Mobile· Jun 23, 2021
Goes to show that differences aren't bad! Thank you for being such a loyal Reach customer <3
I was having an issue processing my payment and when I reached out through the online chat, Bhumika Mishra, a fantastic Customer Success Rep, responded right away to help! She did everything within her power to move the process forward and even checked on my progress much later to make sure that I was helped and taken care of! She was very helpful and kind!
By Shelby H.
Response from Reach Mobile· Jun 23, 2021
We're so happy Bhumika was able to support your through and through! Thank you for the kind words <3
This is my first chat with Reach Mobile. I got Rania. She was very helpful in getting cost of service plus some other questions answered. If I change cellproviders, customer service is a priority and Rania was great!
By Alice
Response from Reach Mobile· Jun 23, 2021
Rania is a superstar for sure and we're glad your chat with her was able to show how much we care for all who come into our inbox - customers or not!
Great app and easy to use
By Dannell N.
Response from Reach Mobile· Jun 23, 2021
Woohoo! Thank you!
