Monday, November 9, 2026 · Customer reviews of US businesses
The Fair Hearing score
Excellent
499 reviews
Reach MobileSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Reach is a purpose-driven mobile carrier that costs less and cares more. Our affordable wireless plans run on America’s largest, fastest, and most reliable 5G network. Come join other savvy savers who have voted Reach the #1 consumer-rated mobile service on Trustpilot with 4.9/5 stars! • The nation's largest and fastest 5G network • Amazing 24/7 customer support • Save more with Best Fit™ - the plan that pays you back • Get a plan, Give a plan - empower women and students in needDownload the app to sign-up, activate your service, and more... -Manage your plan -View data usage -Purchase data top-ups -Manage autopay and billing -Turn on international roaming and international calling -24/7 chat support Getting started is simple: 1. Select your plan online 2. Get your Welcome Kit in the mail 3. Activate from the convenience of home Can't wait for you to join us!Check Phone CompatibilityView Plans
Reach Mobile (reachmobile.com) has 499 customer reviews on The Fair Hearing, with an average rating of 4.9 out of 5.
Showing 465 reviews with 5 stars · Clear filters
Excellent CHAT with Anita. Answered all my questions and simplified the decision process. Give that girl a raise!!! Excellent!
By Customer
Response from Reach Mobile· Jul 13, 2021
I'll pass your comments to the CEO! Thanks for the review! :-)
My experience was easy and the deals were great.
By Michael B. F.
Response from Reach Mobile· Jul 13, 2021
Easy -- that's such a nice feeling! Thank you for the review, Michael!
Outstanding customer service. SIM card arrived quickly. Activation went flawlessly. My personal and business are now using Reach Mobile and I couldn't be happier. Their plans are fairly priced and I love that if I don't use my data, they charge at the lower rate plan. I have encouraged several friends and relatives to switch to Reach Mobile.
By Consumer
Response from Reach Mobile· Jul 13, 2021
Thank you so very much for trusting Reach Mobile with your personal and business accounts -- we are happy to hear you are loving the service and appreciate you passing the word along to friends <3
Balvinder was excellent in answering all my questions and concerns. I signed up with no problems. Looking forward to my new carrier!
By Lu W.
Response from Reach Mobile· Jul 13, 2021
We look forward to you joining, Lu! Thanks!
anita answered my questions and walked me through the sign up. Very helpful.
By lscott
Response from Reach Mobile· Jul 13, 2021
Thanks again, Iscott!
Anita who could very well have been a human, got me signed up efficiently while providing a human touch.
By sonomabob
Response from Reach Mobile· Jul 13, 2021
She sure is a nice human :-) Thanks for the review!
Coming from another country I had some problems with other companies to activate my account. No problems at all with Reach. They have very good customer service, either by chat or over the phone.
By Carlos B.
Response from Reach Mobile· Jul 13, 2021
That is so great to hear - thank you for joining Reach and we hope you continue to love the service!
Went with Reach based on Trustpilot reviews and price - have not been disappointed. Reach has been available via text from the moment I signed up - excellent customer service, never a wait. I would recommend Reach based on what I've experienced for sure. I needed a phone as I was moving back to the US from the UK and of course my existing phone was GSM and not compatible. Reach was reasonable-priced for a new phone and 30 bucks a month for service. took less than a week, phone arrived day before SIM card. activation took a few hours and a few restarts but worked and I've no issues. Reach so far has impressed me...
By John S.
Response from Reach Mobile· Jul 13, 2021
We hope you continue to love your Reach services, John! Thank you for joining and for the kind review <3
