Monday, November 9, 2026 · Customer reviews of US businesses
The Fair Hearing score
Excellent
499 reviews
Reach MobileSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Reach is a purpose-driven mobile carrier that costs less and cares more. Our affordable wireless plans run on America’s largest, fastest, and most reliable 5G network. Come join other savvy savers who have voted Reach the #1 consumer-rated mobile service on Trustpilot with 4.9/5 stars! • The nation's largest and fastest 5G network • Amazing 24/7 customer support • Save more with Best Fit™ - the plan that pays you back • Get a plan, Give a plan - empower women and students in needDownload the app to sign-up, activate your service, and more... -Manage your plan -View data usage -Purchase data top-ups -Manage autopay and billing -Turn on international roaming and international calling -24/7 chat support Getting started is simple: 1. Select your plan online 2. Get your Welcome Kit in the mail 3. Activate from the convenience of home Can't wait for you to join us!Check Phone CompatibilityView Plans
Reach Mobile (reachmobile.com) has 499 customer reviews on The Fair Hearing, with an average rating of 4.9 out of 5.
Showing 465 reviews with 5 stars · Clear filters
Balvinder was great and solved all our technical problems on two separate phone's quickly. Your customer support and service is why we stick with Reach.
By Julie
Response from Reach Mobile· Nov 1, 2021
Thanks so much, Julie! <3
Anita has been very knowledgeable, quick to answer, and has great customer service! I am grateful for her help.
By gil R.
Response from Reach Mobile· Nov 1, 2021
Thanks for the comments!
Had a very pleasant and productive webchat conversation with Freeda, who helped me get IMEI numbers sorted out for our lines. The support was quick, friendly, and gave specific steps I could follow on my phones. Thanks so much!
By C and R O.
Response from Reach Mobile· Nov 1, 2021
Hey thank you! Freeda is awesome!
As a Millennial with student loans, I decide to make the switch to an affordable cellular phone service and solicited recommendations from friends. Reach Mobile was among the carriers that were recommended. After reading reviews online, it appeared that Reach Mobile not only offered phenomenal cellular service, but customer service as well. And now as a subscriber myself, I can attest to the veracity of those reviews - from signing up, to activation, to post-activation, the customer support was phenomenal, and the process was smooth and streamlined. I'd like to express my gratitude to Balvinder for her patience, understanding, and guidance, even when there were a few hiccups with the transition process from my current carrier to Reach Mobile. Thanks to Cyan and Jade as well for their support through chat and email. If you are looking for an affordable carrier that offers stellar customer service, look no further.
By H O.
Response from Reach Mobile· Nov 1, 2021
Thank you so much for the kind words -- we are thrilled with your comments! Your friends have good taste ;-). We hope you continue to enjoy your experience!
Balvinder from customer service quickly resolved my issue. Very fast to get support.
By Rob E.
Response from Reach Mobile· Nov 1, 2021
What we like to hear! Thanks Rob!
Had a great experience with customer service today. Thank you Bhumika!
By Joel and Joy R.
Response from Reach Mobile· Nov 1, 2021
Thanks for the review, Joel and Joy!
Reetika was very helpful in answering all of my questions. Great customer service. I have been with Reach for nearly 3 years. There plans are very competitive and I’ve never had any connection issues. I would highly recommend giving them a try. Very dependable service provider and coverage is excellent.
By Lou
Response from Reach Mobile· Nov 1, 2021
Thank you so much for being such a long time customer! We love to see it! <3
Anita answered my question about the phone order online and helped me with the sim card and plan order. She was very knowledgeable and gave me options to choose what plan and order date shipping. Overall good customer experience with Anita. Can't wait to get the new phone and service!
By Caleb H.
Response from Reach Mobile· Nov 1, 2021
Can't wait to have you on board! Thanks for chatting and signing up!
