Monday, November 9, 2026 · Customer reviews of US businesses
The Fair Hearing score
Excellent
499 reviews
Reach MobileSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Reach is a purpose-driven mobile carrier that costs less and cares more. Our affordable wireless plans run on America’s largest, fastest, and most reliable 5G network. Come join other savvy savers who have voted Reach the #1 consumer-rated mobile service on Trustpilot with 4.9/5 stars! • The nation's largest and fastest 5G network • Amazing 24/7 customer support • Save more with Best Fit™ - the plan that pays you back • Get a plan, Give a plan - empower women and students in needDownload the app to sign-up, activate your service, and more... -Manage your plan -View data usage -Purchase data top-ups -Manage autopay and billing -Turn on international roaming and international calling -24/7 chat support Getting started is simple: 1. Select your plan online 2. Get your Welcome Kit in the mail 3. Activate from the convenience of home Can't wait for you to join us!Check Phone CompatibilityView Plans
Reach Mobile (reachmobile.com) has 499 customer reviews on The Fair Hearing, with an average rating of 4.9 out of 5.
Showing 465 reviews with 5 stars · Clear filters
I am new to Reach but am already wowed by their awesome customer service. The network is great and the company is socially responsible! Change now to REACH MOBILE!
By Jeffrey M.
Response from Reach Mobile· Nov 22, 2021
Checking all of the boxes! Thanks for the review, Jeffrey!
Just got off chatting with Anita. Wanted to cancel plan and she was extremely helpful. Couldn't find any way to cancel my plan without going through chat or phone call but Anita was great. Will come back to Reach when I need them in the future, especially if they have cheaper plans with less data.
By DPJ
Response from Reach Mobile· Nov 16, 2021
We really appreciate you giving us a try and for your feedback! Thanks so much :-)
Best customer support out of any cellular service. They listen, care and proactively resolve your issues. They knew me by name. Very, very good support. If I could leave more than 5 stars, I would!!!!
By Valued C.
Response from Reach Mobile· Nov 16, 2021
Your name says it all -- thank you for being a valued customer! We really appreciate the kind words :-)
Brand new to Reach, I can tell you that so far Anita and Reetika were amazing - and easy to reach. Reetika stayed with me while I fumbled thru my very first sim card switch. And now we see how it works. Happy to kick ATT to the curb.
By Upstate Country Realty Susan B.
Response from Reach Mobile· Nov 16, 2021
Switching to a digital carrier can be a bit foreign, but that's why we have the best Customer Success team to help walk you through - glad you experienced that Reach excellence. Welcome aboard!
Anita did a great job. She answered my questions and made the appropriate suggestions. She also gave me more information to help save me money in the future.
By Joseph R.
Response from Reach Mobile· Nov 16, 2021
Top tier customer service and helping customers save money - that's what we are all about! Thank you for your review!
Anita was the one who assisted me recently. did a great job, took the time to make sure things were clear and correct. in fact every time I have dealt with the wonderful folks at Reach it has been a positive result. i highly recommend the company. I am leaving them due to things beyond my control....should things change I will be back! thank you
By Renee D.
Response from Reach Mobile· Nov 16, 2021
We will be happy to have a great customer like you back, Renee! Your time with us is appreciated - thank you for such a kind review <3
I always write a review to services I use for a long time. The friend of mine had recommended "Reach Mobile" me. + Great costumer support + Works good - Prices could be cheaper (for example discount for students etc)
By Eric W.
Response from Reach Mobile· Nov 16, 2021
We really appreciate your friend recommending you - and for your review! Your feedback is greatly appreciated.
This is the second time I've had the pleasure of ANITA's help. It was a bit sticky problem that I created and she showed great patience in walking me through the fix. The Customer Service at Reach is top-notch. I will be telling friends and family about my experiences with Reach Mobile.
By Nick S.
Response from Reach Mobile· Nov 16, 2021
Sticky situations are no fun -- but we are super glad our team is the Goo Gone to the problem! ;-) Thanks for being an awesome customer!
