Monday, November 9, 2026 · Customer reviews of US businesses
The Fair Hearing score
Excellent
499 reviews
Reach MobileSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Reach is a purpose-driven mobile carrier that costs less and cares more. Our affordable wireless plans run on America’s largest, fastest, and most reliable 5G network. Come join other savvy savers who have voted Reach the #1 consumer-rated mobile service on Trustpilot with 4.9/5 stars! • The nation's largest and fastest 5G network • Amazing 24/7 customer support • Save more with Best Fit™ - the plan that pays you back • Get a plan, Give a plan - empower women and students in needDownload the app to sign-up, activate your service, and more... -Manage your plan -View data usage -Purchase data top-ups -Manage autopay and billing -Turn on international roaming and international calling -24/7 chat support Getting started is simple: 1. Select your plan online 2. Get your Welcome Kit in the mail 3. Activate from the convenience of home Can't wait for you to join us!Check Phone CompatibilityView Plans
Reach Mobile (reachmobile.com) has 499 customer reviews on The Fair Hearing, with an average rating of 4.9 out of 5.
Showing 465 reviews with 5 stars · Clear filters
My phone quit working and they figured it out and got it working. The agent was very good.
By GLC
Response from Reach Mobile· Mar 8, 2022
Glad to hear the issue was resolved! Should you face any further problems, we are a click away!
After trying to activate a new 5G phone on my own, I used the chat feature and connected with Preeti who walked me through it and connected my second line for me after I was encountering additional problems. I am a happy, satisfied customer!
By Consumer
Response from Reach Mobile· Mar 8, 2022
Ah shoot, sorry to hear the activation wasn't as seamless - but thats why our awesome Customer Success team is here to make it right!
Reach mobile service rep Anita answered all my questions and was very helpful .
By Keith L.
Response from Reach Mobile· Mar 8, 2022
Glad to hear, Keith! Thanks!
Thank you very much
By Den
Response from Reach Mobile· Feb 17, 2022
Thank you, Den!
Freeda was very helpful, polite, and professional. Thanks!
By John R.
Response from Reach Mobile· Feb 11, 2022
Thank you, John!
I have has trouble finding a phone. I kept being told 5g phones weren't supported, but Kiran let me know my new phone with work (with some features not working) and helped me get the phone swapped)
By Nick D.
Response from Reach Mobile· Jan 31, 2022
Thanks so much for your comment, Nick! Glad to hear you got great help!
Freeda was fantastic! Very helpful, answered all my questions very quickly, best chat service I've ever experienced. Thank you Freeda!
By MEL
Response from Reach Mobile· Jan 25, 2022
That's so great to hear! Our mission is always to provide the best service possible and we are glad you experienced just that. Thanks!
Anita helped me today, she was very nice and she solved my problem quickly. Any business could take a lesson from Reach in customer service!
By katie
Response from Reach Mobile· Jan 25, 2022
Such a great statement! Human help is totally better than bots and we are glad you had a positive experience!
