Monday, November 9, 2026 · Customer reviews of US businesses
The Fair Hearing score
Excellent
499 reviews
Reach MobileSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Reach is a purpose-driven mobile carrier that costs less and cares more. Our affordable wireless plans run on America’s largest, fastest, and most reliable 5G network. Come join other savvy savers who have voted Reach the #1 consumer-rated mobile service on Trustpilot with 4.9/5 stars! • The nation's largest and fastest 5G network • Amazing 24/7 customer support • Save more with Best Fit™ - the plan that pays you back • Get a plan, Give a plan - empower women and students in needDownload the app to sign-up, activate your service, and more... -Manage your plan -View data usage -Purchase data top-ups -Manage autopay and billing -Turn on international roaming and international calling -24/7 chat support Getting started is simple: 1. Select your plan online 2. Get your Welcome Kit in the mail 3. Activate from the convenience of home Can't wait for you to join us!Check Phone CompatibilityView Plans
Reach Mobile (reachmobile.com) has 499 customer reviews on The Fair Hearing, with an average rating of 4.9 out of 5.
Showing 465 reviews with 5 stars · Clear filters
Bhumika is such a great help when I chat with customer service. I always get the help I need. Thank you!
By Angel S.
Response from Reach Mobile· Mar 23, 2022
Whenever you need to reach out we want to be sure you can depend on us. Glad to see this has been your experience so far! Thank you!
Five stars to agent Freeda and my first experience with ReachMobile. Answered quickly and resolved all qualms even quicker 😁👍
By Rafael S.
Response from Reach Mobile· Mar 23, 2022
Great to hear, Rafael, thanks so much for the review!
I am so appreciative of the knowledge and responsiveness your customer service team is able to provide through the Chat feature. Reetika was extremely helpful in making sure my new SIM card arrived and in helping me get my new number set up. It's wonderful to be able to make and receive calls again, and to know that I can easily get support whenever there is a problem.
By Alberta M.
Response from Reach Mobile· Mar 14, 2022
We pride ourselves on being knowledgeable and reachable. Glad to know that we were able to help you quickly and efficiently!
Great job getting me a new number and setup Fast efficient service Thanks
By Linn H.
Response from Reach Mobile· Mar 14, 2022
Thanks for the review! Welcome aboard!
I had some trouble with the automated set up process not recognizing my ZIP code, but the customer service I got from Balvinder took care of the whole problem for me and got everything set up with no further hassle!
By Erin F.
Response from Reach Mobile· Mar 8, 2022
We appreciate your feedback, Erin! Thanks for joining!
So, much helpful. Excellent.
By Sagor R.
Response from Reach Mobile· Mar 8, 2022
You're excellent! Thanks, Sagor!
We had been considering moving from Reach to get a slightly cheaper rate. But their customer support is so excellent we decided to upgrade to their new 5G service and customer support was excellent as we transferred the two phones (especially Anita!). Thank you!!
By Monte V.
Response from Reach Mobile· Mar 8, 2022
That is so great to hear! Change can be scary, but with a team like ours you can trust your service is in good hands... Thanks for making the switch! :-)
Had an issue where I couldn't make or receive calls. Chat picked up right away and walked me through a network reset. Fast and friendly - hope it works!
By andy V.
Response from Reach Mobile· Mar 8, 2022
Thanks for the feedback, Andy! If you continue to face issues do let us know so we can help make it right!
