Monday, November 9, 2026 · Customer reviews of US businesses
The Fair Hearing score
Excellent
499 reviews
Reach MobileSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Reach is a purpose-driven mobile carrier that costs less and cares more. Our affordable wireless plans run on America’s largest, fastest, and most reliable 5G network. Come join other savvy savers who have voted Reach the #1 consumer-rated mobile service on Trustpilot with 4.9/5 stars! • The nation's largest and fastest 5G network • Amazing 24/7 customer support • Save more with Best Fit™ - the plan that pays you back • Get a plan, Give a plan - empower women and students in needDownload the app to sign-up, activate your service, and more... -Manage your plan -View data usage -Purchase data top-ups -Manage autopay and billing -Turn on international roaming and international calling -24/7 chat support Getting started is simple: 1. Select your plan online 2. Get your Welcome Kit in the mail 3. Activate from the convenience of home Can't wait for you to join us!Check Phone CompatibilityView Plans
Reach Mobile (reachmobile.com) has 499 customer reviews on The Fair Hearing, with an average rating of 4.9 out of 5.
Showing 465 reviews with 5 stars · Clear filters
Online reviews can be misleading but boy am I happy with my new Reach Mobile service. Setup was a breeze and the reception is excellent in most areas where I’ve travelled from central Florida to the mountains of North Carolina.
By Michael M.
Response from Reach Mobile· Aug 11, 2022
This is great to hear, we hope you continue to love your Reach Mobile services! Thank you for joining and for the kind review <3
I chatted with Majid and all went very smoothly, I believe. I cancelled service and was very helpful and professional. Just hope there won’t be a problem, but they have always been reliable in the past, so I don’t think this will be any different.
By DENEICE S.
Response from Reach Mobile· Jul 21, 2022
Hey Deneice, thank you for trying Reach Mobile out! We're sad to see you go, but if you may have any questions, we're always here to help.
Thanks Kirti Kirti was able to get to the bottom of my more technical questions quickly and found a solution. Thanks!
By Andrew L.
Response from Reach Mobile· Jul 21, 2022
Woohoo! Appreciate you chatting with our team, contact us anytime with questions!
I would like to thank Steffy for her help and patience. Everyone at Reach Mobile has always been very friendly and helpful.
By Mike
Response from Reach Mobile· Jul 21, 2022
Thank you, Mike!
I just finished a chat with Anita! She was super helpful in troubleshooting when an activation was not working. She was very patient, knowledgeable, and polite! I could not have asked for a better experience. Thanks, Anita!
By Parker R.
Response from Reach Mobile· Jul 21, 2022
Thank you for your kind words and welcome aboard, Parker!
Just finished a chat with Manoranjan. Solved my problem quickly and was very helpful. Great customer service.
By Zoie Y.
Response from Reach Mobile· Jul 15, 2022
Thank you, Zoie! Smooth sailing from here!
Great service, easy and clear information, super helpful support staff.
By Mike
Response from Reach Mobile· Jul 15, 2022
What we like to hear! Thanks Mike!
Steffy worked with me for quite a while, and resolved my issue--I wanted to make sure you had the correct credit card on file. Also, I was connected to a human right away, and everyone is incredibly polite.
By Sarah L.
Response from Reach Mobile· Jul 15, 2022
Robots can be cool, but nothing beats the connection of a real person! Thanks for chatting with us, Sarah!
