Monday, November 9, 2026 · Customer reviews of US businesses
The Fair Hearing score
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513 reviews
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Like most great companies, it all started with an idea. In 1974, Jon and Christel DeHaan set out to add greater value to the timeshare experience when they pioneered the vacation exchange concept. The DeHaans developed a system that allowed owners to exchange time at their home resort for a stay at a different affiliated property—delivering a new level of flexibility and choice to timeshare owners and revolutionizing an industry in the process.Today, RCI remains the leader in vacation exchange, offering the world’s largest vacation exchange network and providing unrivaled products and services to enhance the vacation ownership experience. It’s one of the many reasons why more resorts trust RCI to deliver vacation exchange services to its subscribing members than any other company across the globe
RCI (rci.com) has 513 customer reviews on The Fair Hearing, with an average rating of 1.3 out of 5.
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Every review is negative. I cant believe it! I went on reviews and there all negative
By Darryl S.
Response from RCI· Nov 27, 2023
Hi Darryl, we're sorry to hear of your frustration with our exchange program. Please email us at [email protected] with questions/concerns and be sure to include your membership number. Kind Regards, RCI Customer Care North America
Ok I could right a book on you guy!! But I tel just this years is getting worse and worse with booking they charge every week and with lot pointe event I call 6 months before and this week I arrive there for 2 week really think it was a studio and I buy a 1 or 2 bedroom arriving and is a hotel room for 2 week the worst room in hotel only a regular room that not what we buy big rip off they only want your money they say there nothing?
By Eric G.
Response from RCI· Nov 27, 2023
Hi Eric, we're sorry to hear of your frustration with our exchange program. Please email us at [email protected] with questions/concerns and be sure to include your membership number. Kind Regards, RCI Customer Care North America
COMPLETELY MISLEAD , I GAVE 18K U S, AND NOW THEY WANT ADDITIONAL $1500 PER WEEK EVERTIME I GO. CAN T SELL, CAN TGET A REFUND. WELL PLAYED RCI, CAN T AFFORD TO TRAVEL
By Darin S.
Response from RCI· Nov 22, 2023
Hi Darin, we're sorry to hear of your frustration but think there might be a misunderstanding. RCI does not own or sell timeshares. We are simply a timeshare exchange company that allows owners of participating resorts to exchange their vacation time with other owners. Feel free to email us at [email protected] with questions/concerns and be sure to include your membership number. Kind Regards, RCI North America
Very frustrating website I have spent literally hours just trying to look at availability only to keep having to sign in at every step. Each time you press something you like it asks you to sign in again totally p***** with it so very annoying that I just gove up 🤷♀️🙄
By angela A.
Response from RCI· Nov 10, 2023
Hi Angela, we regret to learn of the difficulty you encountered online. If you are getting timed out after selecting an option in your online account, the problem may be related to a firewall or security program. When this occurs, information being communicated to and from our site is blocked and causes one's system to simply time out. If you have any firewalls or security programs in place, you may want to add www.rci.com as a "trusted site" from the "Tools" section of your browser. You may also want to contact your ISP provider to discuss optimal settings for your system to utilize RCI.com. Kind Regards, RCI Customer Care
Do Not Buy a timeshare !!!!! Talk to references of any sort , BEFOREHAND !!! Do not let yourself to get pressured into to buying one !!! You dnt have too! No is no and no I can't afford it , They will come down as to $3000 $2000 $1000 anything that fits your budget But you will incurr MAINTENAMCE FEES , Fees / Fees / fees !!!! Those are not adjusted , Did I say additional Fees,FEES ,FEESSSS!! Especially if you pick it from You guessed it Las Vegas !!! I've had mine for 8 yrs I know what I'm talking about !!! $15k down the drain
By John D.
Response from RCI· Nov 8, 2023
Hi John, we appreciate the opportunity to clear up any misunderstandings you may have experienced. RCI offers timeshare owners the opportunity to exchange their vacation time with other RCI members. We are not involved in the actual sale of timeshare property. We are happy to assist you with any questions or concerns regarding the RCI exchange program at [email protected]. Should you have additional questions about how to use your exchange benefits, please let us know. You may wish to contact your resort directly for any questions or concerns you may have regarding your ownership. Kind Regards, RCI Customer Care
I put in a search back in 4/21/2022 and still waiting!!! I've been an RCI member for over 20 years. Ever since Wyndham purchased RCI, it has gone downhill, searches take forever now, I have never waited this long! They also nickel and dime you for every service. I can see from all the bad reviews on this site I am not alone. I just may sell this timeshare and do something with Marriott.
By Tom M.
Response from RCI· Nov 6, 2023
Hi Tom, we were able to locate your account and do see you have a search entered. As of right now, we have not received any deposits for the resort/dates you've requested. Hopefully, we will get some inventory soon once owners of your requested resort start paying their maintenance fees and depositing with us. Feel free to email us at [email protected] with questions. Kind Regards, RCI North America
La multipropiedad es un timo, en España hay un montón de afectados, ni se os ocurran comprar una semana, para luego desvincularte tienes que contratar abogados, PLAYA LA ROMANA (ALCOSEBRE), abuso de pago de mantenimiento, obras de mejoras que no cumplen y encima te reclaman los gastos de mantenimiento, voy a emprender acciones legales en breve, mirar en internet todo los abogados que hay dedicandose a este timo , ni se os ocurra!
By Yolanda R.
I paid to be a part of unlimited vacation clubs and as part of the deal I received 40 weeks to exchange through RCI. It gave me 18 trading power per week. I have been searching for hours to find a half decent exchange through RCI and all it will give me access to is the run down, old, low rating bookings. It is a sham and feel very taken by what I was told would be available to what is actually available.
By Christopher F.
Response from RCI· Oct 27, 2023
Hi Christopher, it sounds like you might need to enter an ongoing search to find the vacation you want. Please email us at [email protected] and be sure to include your membership number. Kind Regards, RCI Customer Care
