RBFCUReviews of rbfcu.org

I hate there is no 24/7 line to help out even when IM MILITARY OVERSEAS AND WANT TO CHARGE ME EXTRA SHIT WHEN IVE ALREADY Provided PROVE OF MILITAY MOVE ! I hope other know to never bank with this bs of a bank.

Not worth it ! I'm absolutely disappointed with the service i have received so far .

It took them almost a month to open my business account. Approximately 28 days, to be exact, after turning in all of my business documents. In addition, I tried to apply for a business credit card, and they wanted my last year's tax returns, including the new business tax returns, and other hoops to jump through. So I gave up and applied for an AMEX business card and got approved within 10 minutes for $10,000. Which is all I need for my business. No thanks to Randolph. Just recently, I made a capital contribution to my business, and all of a sudden, my mobile app didn't recognize my username and password, so I had to contact Randolph Brook's fraud department to inform them that my personal check, which was signed by me, to my business is a capital contribution. I had to jump through hoops to obtain a Funds Verification Letter from USAA to send to Randolph Brooks' fraud department so they could unlock my Mobile/Online account. Probably a 1-2 week turnaround to gain access to my Randolph Brook's business and personal checking accounts. While I wait, my business is at a standstill because I cannot deposit or transfer funds to keep my business running. Such a hot mess.

Horrible Horrible Horrible!! Customer service!!!

Been using it for 6 years. I checked for an emergency number for two fraudulent charges on both my checking and savings. This has to be the only bank who has no number to call to report these things without having to call specifically monday through friday. Excuse me, what? I am terrified i wont get help, bc according to the reviews, people are t getting their stolen money back. Why don’t you people have a fraud line that’s 24/7??? What useless bank is this?

My interactions with RBFCU have been minimal due to my limited use of the app and account. In contrast, my daughter has actively utilized their services for approximately four years and has encountered numerous challenges with customer service. A straightforward request for a new debit card has turned into a frustrating ordeal, often resulting in over three weeks of waiting and repeated follow-ups, only to be told that a new card will be sent with a "RUSH" designation—despite the fact that the last two cards were not expedited as promised. The lack of acknowledgment or empathy from the representatives has been disappointing. While I do not expect apologies, a touch of understanding from the agents would be appreciated. After this experience, I cannot recommend their services.

It’s unbelievable that a bank like RBFCU would have you wait on hold for about four minutes while they type an email to check if someone is available to talk! An email... really? They can’t just pick up the phone? The woman answering the phone to connect calls was rude, and the person I asked for never even returned my call. Why would I consider taking out a loan with a bank that clearly doesn’t care about its customers? Thank you for the reply, RBFCU. I am NOT e-mailing you to discuss issues. Three times I left messages for the female in mortgage loans, with whom I initially spoke to, and she never bothered to return my call.

This bank 🏦 shite I borrowed 10k from my mom to purchase a vehicle 🚗 because I haven’t a car for years, then my mom wrote me 2 checks 5000 dollars on each I’m so happy and do quickly mobile deposit, after Rbfcu sent me a message said checks are fraud Why is fraud? I asked nothing explain and they holded 2 checks for 2 weeks without season. I should changed another bank 🏦 unless better