RBFCUReviews of rbfcu.org

Worst experience ever, i applied for car loan, credit card even for $2000 and i was declined. I bank with them and all direct deposits. Not sure why i still bank with them, i don't get any value for being a member. Shopping for better options

Terrible customer service member for about 2 years and they have no care for members won’t work with them on difficult situations and do nit value there members it’s sad sad do not go to this credit union I promise you will regret it

Banks direct deposit is trash at best...everyone else ( my co workers) who bank at other institutions gets checks Thursday a.m. not me..maybe Thursday after 5 p.m. cst

Being a member of RBFCU since 1982, I have seen customer service go to total crap. They have lost the personal touch, don’t return phone calls, want to work via email. They seem to work better with people that have low credit scores and excellent payment history. Treating credit worthy people like they are dirt with question after question after question. I have also personally seen members with poor credit get loans right and left without any problems. I guess they like these consumers more because they get more interest off of them.

FWIW, this is my second review of RBFCU. Same bank, different problem. In my attempt to close my account, I overdrew it. Once recognizing the overdraw, I authorized payment from another institution to cover the overdraw. RBFCU now refuses to honor the payment and offers no explanation. Meanwhile, the overdraw sits there as a big black eye. As I'd suggested about the previous complaint, RBFCU is a disingenuous bank. OK, a day later, they honored the deposit and my account is now in the black. Looks like complaining works.

I have had a business account with RBFCU since 2016. Today one of my customers informed me that they will no longer business with my company. We have been doing business for over six years with mutual clients. Then I hear this with absolutely no notification and no reasoning. We have never bounced a check, been late on anything and have been in perfect standing with them since day one. It's no wonder their online reputation is one of the worst I have seen.

I got a response from rbfcu concerning my post from a couple of days ago. I call a big BS on their response. If they truly wanted to be of assistance, they would have assisted me the day of the incident. I'm going to contact NCUA concerning their awful business practice and recommend everyone with a complaint do the same.

I've been a member for 35 years. This place has gone downhill big time. Highly recommend to try other credit unions. One of their competitors gladly helped me with a tiny, emergency loan within minutes. The 35 years means nothing to them. Too many hoops to try to jump through with this place. Sad to see.