Rattan Ebike StoreReviews of rattanebike.com

Vélo électrique reçu rapidement avec un bon aperçu du suivi. seul bémol, la couleur du cycle. Demandé en gris et reçu en noir. Maïs la couleur lui va très bien. Demande de facture et de conformité reçu le jour même, très réactif.

We purchased a couple Rattan folding e-bikes about five years ago. We were now looking for full size 26" fat tire e-bikes. Our folding Rattan e-bikes have been trouble free so we felt good buying from Rattan again. We purchased two bikes which arrived two days after they were ordered. The components and quality of these new bikes are a step up from our older folding e-bikes. Most of the 26" fat tire e-bikes out there are very similar. The Rattan has a strong frame, good welds, strong 750W motor, hydraulic disc brakes, torque sensor with very little delay, 8-speed, nice color display with lots of programmability. You get a lot for your money with Rattan. You can spend quite a bit more for the brands that advertise more, but you don't really get a better e-bike. We replaced the seats with wider comfort seats and replaced the handlebars with ones that have a higher rise. For us, this results in a more relaxed, upright riding position The reason for 4 stars is because the packaging was not good. They arrived in simple cardboard boxes with very little protection. Both bikes arrived with large gashes/scrapes in their frames in the same location. This doesn't effect their usability, but when I get a new e-bike I don't want it to be scraped up when it arrives. I contacted customer support and they said they would send me some touchup paint. Unfortunately, they never did send the touchup paint.

The replacement switch arrived sooner than scheduled. Thank you. The electrical connector has male pins where the old switch connector has female sockets. Easily corrected by soldering the old connector in its place. Just wasn’t a plug and play situation.

Every delivery I got was missing nuts and bolts, or provided some that weren't usuable.

Not 5 Points, because you sent not all together. And I wait for the accessories! W. Kobler

The controller appears well made for china product. Slightly larger than original and this one does not support cruise control which I really got to like on the original.

Solides Fahrrad, etwas schwer, aber stabil. Bremse im Neuzustand etwas indirekt, denke aber, daß sie nach gewisser Zeit aggressiver wird. Zusammenbau einfach, gute Verpackung ( trotzdem 2 kleine Kratzer im Lack). Preis/ Leistung im Moment sehr gut. Wie es nach ein paar hundert Kilometern ist, kann ich noch nicht beurteilen.

I wrote an earlier review ranting about the non delivery of parts. It took a week but Rattan contacted me to give the delivery details and were very helpful in this regard. I should note that it does say on their website the parts are delivered seperatly. My problem now lies with the local delivery company that say they attempted 2 deliveries. On both occassions I was home, so maybe avreview on them is due but they have committed to deliver again. So well done Rattan and bike itself is great by the way.